Senior Case Officer
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Job Location:
Monthly Salary:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
Senior Case Officer
Division: Supervision Policy and Competition (SPC) Consumer Investments Division
Department: Financial Promotions & Enforcement Taskforce (FPET)
- Salary: National (Edinburgh and Leeds) ranging from 52400 to 55000 and London from 57700 to 60000 (salary offered will be based on skills and experience)
- This role is graded as: Senior Associate Regulatory
- Your recruitment contact is Raimonda via Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK to keep financial markets fair thriving and effective. By joining us youll play a key part in protecting consumers driving economic growth and shaping the future of UK finance services.
SPC oversees firms and individuals (supervision) creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).
Sitting in the Consumer Investments (CI) directorate FPET (Financial Promotions and Enforcement Taskforce) brings together expertise from Enforcement and Supervision to tackle issues across the FCAs full perimeter - including crypto high-risk investments and consumer credit - with a unique focus on unregulated firms delivering work aligned to key Public Commitments.
Role responsibilities
- Manage a varied caseload of unauthorised business investigations including assessing reports taking action to resolve matters and issuing public alerts where appropriate
- Provide technical expertise on the Financial Services and Markets Act 2000 (Regulated Activities) Order and related perimeter legislation
- Draft complex correspondence and decisions on breaches of the regulatory perimeter
- Advise colleagues across the FCA on unauthorised business issues and regulatory boundaries
- Oversee and mentor more junior team members ensuring effective case progression and escalation of high-risk matters
- Build and maintain relationships with internal and external stakeholders including law enforcement Trading Standards and other regulatory bodies
- Contribute to the FCAs strategic approach to tackling unauthorised business through data analysis and management information (MI)
- Support the delivery of cross-cutting FPET and Consumer Investments projects that reduce consumer harm and shape regulatory policy
Skills required
Minimum:
- Excellent practical knowledge of the Financial Services and Markets Act 2000 (Regulated Activities) Order and other perimeter legislation and guidance
- Proven experience in applying legal or regulatory frameworks to complex financial services or enforcement cases
Essential:
- Self-motivated and able to take ownership of complex tasks
- Strong communicator with the ability to explain technical issues clearly in writing and verbally
- Excellent team player who can mentor and support colleagues
- Skilled at managing competing priorities and making timely evidence-based decisions
- Able to challenge and influence effectively at all levels
- Experience in financial services banking (including consumer credit) markets insurance or complex financial crime
- Willingness to work flexibly to support team priorities and cover urgent workstreams
- Strong analytical and drafting skills
Benefits
- 25 days annual leave plus bank holidays
- Hybrid model with up to 60% remote work
- Non-contributory pension (812% depending on age) and life assurance at eight times your salary
- Private healthcare with Bupa income protection and 24/7 Employee Assistance
- 35 hours of paid volunteering annually
- A flexible benefits scheme designed around your lifestyle
For a full list of our benefits and our recruitment process as a whole visit our benefits page.
Our values and culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one thats free from discrimination and bias celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.
If you require any adjustments due to a disability or condition your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs including options like part-time and job sharing where applicable.
Disability confident: our hiring approach
Were proud to be a Disability Confident Employer and therefore people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment cases of high application volumes we may progress applicants whose experience most closely matches the roles key requirements.
Useful information and timelines
- Advert Closing Date: 11th November 2025
- CV Review/Shortlist: 13th November 2025
- Interview Assessment: w/c 17th November 2025
Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.
Required Experience:
Senior IC
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
The Financial Conduct Authority is the conduct regulator for around 50,000 financial services firms and financial markets in the UK and the prudential supervisor for 48,000 firms
