Operations Associate (Content editing and Proofreading)

As an Operations Associate you would have the ability to handle the processing of tasks generated by PRNs Operations

Job Summary:

• Processing proofing and distributing copy to domestic and international circuits via wire PR Newswire for Journalists web service Internet fax and email ensuring a timely and accurate transmission.
• Quality checking all orders and distributions to guarantee a high standard of service delivery.
• Account managing the successful completion of orders
• Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
• Adhering to all departmental Standard Operating Procedures at all times.
• Providing a high standard of ROI reporting to add value to PRNs products.
  
  

Key Result Areas:

1. Distribution:

• Output clients copy in timely fashion
• Ensure accurate distribution to correct circuit at specified time
• Monitor and chase return of requested translations for onward distribution
• Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry subject and geography coding
• Upload graphics and linked documents onto PR Newswire for Journalists and the PR Newswire websites

2. Editorial:

• Ensure accuracy attribution and acceptability of clients copy
• Ensure regulatory headline and content accuracy of clients copy
• Assist with formatting or document conversion queries
  
  

3. Client Relations

• Promote a client-focused culture at all times
• Instigate initiatives and processes to build develop and maintain excellent business relationships
• Understand clients needs and objectives
• Attend meetings and social evenings with clients where necessary
• Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
• Maintain an excellent knowledge of all PR Newswire products and services.
• Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
• Liaise with regulatory bodies
• Provide consultative service - advise clients on available and appropriate circuits
• Provide editorial advice to maximize potential pick-up of press release copy
• Maintain and develop relations with internal clients to achieve excellent service delivery

4. Quality and Administration:

• Ensure all jobs are assigned distributed and fulfilled correctly
• Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
• Focus on quality standards and timelines to achieve team targets and objectives and to maintain high visibility for the team within the company
• Maintain company websites ensuring incoming service feeds are accurately mapped
  
  

5 Client/Affiliate Liaison:

• Liaise between translation agencies and client to ensure customer satisfaction with translation service
• Advise on distribution receipt and clear times
• Look for any up-selling opportunities
• Liaise with affiliates to ensure accurate and expedient transmission
• Provide consultative service - advise clients on available and appropriate circuits
• Maintain and develop relations with internal clients to achieve excellent service delivery