Customer Engagement Representative
Share
Job Location:
Monthly Salary:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Details
- Employment type:12-month fixed term (includes annual and sick leave)
- Hours:Monday - Friday (to be worked in Canberra time)
- Shifts:8:00 am 4:00 pm 8:30 am 4:30 pm 9:00 am 5:00 pm 9:15 am 5:15 pm
- Start date:7 January 2026
- Training:Full-time attendance (in-person or online) required for 4 weeks to ensure your success in the role
- Location:We are open to all locations across Australia with a suitable home office - Canberra (hybrid arrangement) & interstate (remote)
Make a difference everyday
Want to grow your career while helping others feel confident about their financial future As a Customer Engagement Representative at CSC youll be part of a team that truly values peopleour customers and each other.
This role offers flexibility to suit your life with hybrid or fully remote options based on your location.
Youll be the first point of contact for CSCs members helping them make sense of their super and providing clear caring guidance. Whether its a question about their balance a benefit or insurance youll be there to support them with empathy confidence and clarity.
What youll do
- Respond to inbound customer calls and emails with professionalism and care
- Break down complex information in ways that are easy to understand
- Use our knowledge library and website to help guide members
- Balance phone and written communications as scheduled by our workforce team
- Remain open to feedback and growthcoaching is part of the culture here
Whatwere looking for
- Experience in a customer-facing role (call centre or financial services ideal)
- Empathetic calm and confident communicatoreven during tough conversations
- Quick thinker whos comfortable learning new systems and processes
- Understanding of privacy compliance and professional standards
Why join CSC
- You will have meaningful work in an environment where you have the opportunity to contribute to our customers retirement journey and make a difference every day to the lives of others
- Join a culture that supports and encourages a diverse and inclusive workforce where our goal is to be a great place to work ensuring all people feel valued respected and supported
- CSC are committed to ensure people at CSC thrive - we create learning and development opportunities and nurture our peoples careers so they lead meaningful and balanced work lives.
What youll get in return - A career where youll belong
At CSC were committed to more than super were committed to people. That means creating a workplace that values diversity promotes equity and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise its a plan. Were actively increasing representation in our workforce removing barriers to career progression and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders cultural backgrounds ages sexualities and abilities. We offer flexible work inclusive policies and development opportunities designed to support you at every stage of your career.
Were proud to be an equal opportunity employer and proud of the progress were making.
Join a workplace where you can thrive grow and belong.
Learn more about CSC and our benefits:
to apply
To apply for this opportunity please submit your application via the Apply link in this advertisement.
To ensure all applications are considered in the review process we request you to please apply through the advertised links only.
- Please note: no agency applications accepted
For any other questions about this role contact.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
