Guest Services Representative Ultra Luxury

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Motorcars representing Rolls-Royce Bentley Aston Martin Bugatti Lamborghini and Lotus is a leading player in the automotive retail industry renowned for its commitment to delivering exceptional customer experiences. We are seeking a dynamic and customer-focused individual to join our team and elevate the level of experience we offer to our valued clients.

This position plays a pivotal role in shaping the first impression our customers have of our brand. The way you make people feel is what they will remember more than anything and your responsibilities will revolve around creating a warm welcoming and engaging environment for all visitors and team members.

Responsibilities:

• Maintain a cheerful and welcoming attitude with every guest always deliver an ultra-luxury experience.
• Support the Holman culture through accountability positivity and teamwork.
• Answer phones for all incoming calls with a warm transfer - Phones must never be unattended or transferred to the automated attendant during business hours.
• Reception for walk-in customers assist customer by obtaining a salesperson or proper department.
• Attend to guest with refreshments and snacks.
• Prepare FedEx labels sort schedule FedEx pickups and distribute incoming mail.
• Assist with staff events and catering.
• Maintain all the refrigerators with refreshments filled and fill snacks daily.
• Maintain a proper stock of refreshments and snacks not to exceed 30 days.
• Maintain inventory of supplies order supplies through the proper channels only with management approval.
• Create POs for the Sales & F&I department.
• Assist with monthly sales reports to the DMV.
• Prepare buyers guides for in-stock vehicles and laminate guides w/ window stickers
• Maintain and update Dealer Socket with sales and service clients.
• Maintain OEMs AM Sales Force Bentley Orbit Rolls-Royce Sales Force add customers opportunities and test drives. Make sure we are meeting our monthly requirements.
• Provide lateral support to all departments.

Qualifications:

• High School Diploma with 2-5 years professional level work experience

• Prior experience within ultra-luxury retail or supporting ultra-high net worth individuals preferred
• Excellent communication and interpersonal skills with strong understanding of Microsoft Office Suite (Outlook Word PowerPoint Excel)
• Solution oriented mindset ability to think on your feet to solve problems across various situations
• Exceptional organizational skills and attention to detail to ensure accurate guest information
• A team player who thrives in a collaborative environment and can also work independently.
• Proficiency in using reservation systems point-of-sale software and other relevant technology.
• Flexibility to work varying shifts including weekends and holidays
• We value reliability positive attitude enthusiasm and a genuine passion for providing exceptional guest experiences.

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INDRA

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays Bereavement and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate assist with or enhance any part of their application materials (including resumes cover letters written and verbal responses and images) or during any stage of the interview process. We value genuine original work that reflects your personal experience skills and communication style. As part of our commitment to a fair and transparent evaluation process please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.