Customer Experience Coordinator
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
When damage stops dreams we are at the start. When fires close doors we open them. And when belts come to a standstill we pull out all the stops. We are the worlds largest loss adjuster with more than 12500 employees in 30 countries. We are ready for whatever comes. Are you ready for us BELFOR. Ready when you are.
Job Description
- Accurate data input into both BELFOR Systems Xactware Symbility and any other customer portals.
- Acting as the key liaison point between the customer service centre and any contractors involved on claims ensuring communication is precise
- Book appointments for both reactive and planned works electricians and plumbers
- Supporting customers with choosing their material choices for reinstatement works.
- Interim invoicing for reinstatement works
- Ensure SLAs are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
- To provide outstanding customer service always remaining courteous and professional.
- Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
- Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
- Understanding of all contracts you are responsible for.
- Appointing and issuing purchase orders and communicating with suppliers as and when required.
- Adhere to & ensure compliance with BELFOR Health & Safety Environment &Quality procedures for your local branch
- Flexibility to support across multiple contracts when required.
Requirements for Role
Customer service and administration experience essential
What we offer
- 28 days Annual Leave
- Annual Pay Review
- Retirement Pension Plan
- Life Insurance
- Health Cash Plan
- Employee Assistance Programme
- Induction and E Learnings
- Annual Flu vaccination
- Eye Test
Interested
Then apply now to the No. 1 employer. Please state your job title place of work desired salary and the earliest possible starting date in your application. Apply now!
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
BELFOR Holdings, Inc. is a $2 billion entity that operates a number of companies around the world, many of which complement the core work provided in the restoration industry, including BELFOR Property Restoration, the world’s largest disaster restoration company. For nearly 75 years, ... View more
