#247 Front desk Scheduled maintenance & Ground support Equipment engineering manager (FM)

Job Description:

Airbus Commercial Aircraft is looking for a Scheduled Maintenance & Ground Support equipment (GSE) Front desk manager (f/m) to join our Customer Services Department based in Toulouse France.

You will join a team of highly motivated professionals across the globe striving to develop and deliver value-adding support and services to our customers in the field of Maintenance & Retrofit Engineering (SIM) within customer services organisation.

Within SIM the Schedule Maintenance organization has the mission to deliver and provide an added value to the Schedule Maintenance package (MRBR MPD ALI/ALS) to maintain continued aircraft airworthiness and improve Customers operations & profitability.

In addition our GSE organisation deals with the development of any new tools to be used for in-service A/C.

We are developing a unique front desk for the SIM perimeter. We want to reinforce our capacity to answer the customers queries by improving our time coverage our quality performance and finally our on-time deliveries.

In this context you will contribute to the Scheduled Maintenance & GSE Front Desk performance and to drive continuous improvement related to Customer Front Desk process tools governance to ensure the best queries answer is provided to our customers.

In this role you will be responsible for the Schedule Maintenance & GSE Customer Front Desk performance and to drive continuous improvement related to Customer Front Desk process tools governance to ensure the best queries answer is provided to our customers.

Context and dimension of the role:

• Part of 24/7 Front Desk organisations (covered by several teams worldwide)

• Transverse role in relation with Schedule Maintenance & GSE organization based in European Airbus sites Mobile India and China - 200 FTE

• Management of 1 subcontractor

• 4000 queries per year related to standard Schedule Maintenance & knowledge on ASAC-FCD-AMPES-RDAF Services and Customer Services Organization

• 2000 queries for the GSE domain.

• Customers are potentially all Airbus customers worldwide

• All Airbus Platforms

Your working environment:

Global capital of aeronautics and European capital for space research Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary agreements on success and profit sharing schemes employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance: Extra days-off for special occasions holiday transfer option a Staff council offering many social cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability invalidity death). Depending on the site: health services center concierge services gym carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to 10.000 e-learning courses to develop your employability certifications expert career path accelerated development programmes national and international mobility.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Dispatch to the right department Answer to the internal & External Customer queries Launch RDAF when necessary (initial or extension) to meet the Customer satisfaction Quality and On -time delivery performances.

• Monitor subcontracting performance of answers to customer queries (OTD RFT Subcontractor autonomy...)

• Lead interface meetings with main stakeholders (Customer Care Center Tech Data field rep network airworthiness team...) to ensure an appropriate handover to support Customers.

• Escalate any blocked query/risk to the organization to ensure a timely response to the customer

• Be the referent for any question related to queries specificities (e.g. TRM tool RDAF...)

• Ensure a good communication and provide technical expertise to the FrontDesk officer located in the other Airbus sites (such as Beijing in Europe and Mobile)

• Manage monthly Quality Review Meeting with the subcontractor

• Seek for continuous improvement to restore and/or maintain performance

• By checking the answer ensure coordination with Quality department to define action plan to improve quality of queries answers

• Ensure trainings and awareness are organized within the Schedule Maintenance teams

• Assess and provide the required resource budget make or by strategy to meet the Customer Front Desk ambition. Input for yearly OP exercise.

Your boarding pass:

Experience:

At least 5 years of experiences in the following domains in:

• Answering of Customers Queries

• Schedule Maintenance content process and RDAF Management

• A/C engineering and configuration management (structure or system)

• Documentations production knowledge

• Airbus documentation (SRM/ASR AMM/MP IPC/AIPC PMS AWL MRBR ALS/ALI etc)

• Part 145 regulations and environment

• Aircraft maintenance and airlines operations

Soft skills:

• Customer oriented mindset

• Fluent in written & spoken English

• Build a trustful and inclusive environment

• Capacity to communicate and be adaptable to different cultures

• Good negotiation interpersonal and communication skills

Take your career to a new level and apply online now!

#LI-FM1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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