Associate Education Officer Knowledge Management & Reporting

November 12 2025

Hardship Level (not applicable for home-based)

H (no hardship)

FamilyUNOPS IICA1

General Background
Education is a fundamental protection and solutions activity for UNHCR guided by its Refugee Education 2030 strategy and aligned with international frameworks such as the Global Compact on Refugees (GCR) and Sustainable Development Goal 4 (SDG 4). These frameworks advocate for the inclusion of refugee children in national education systems and emphasize the importance of data-informed planning monitoring and accountability to improve educational access quality and protection.

The UNHCR Education Section at Headquarters (HQ) coordinates the implementation of a comprehensive primary education programme across 31 countries through the Educate A Child (EAC) Programme and the Primary Impact Initiatives. These efforts aim to transform the lives of refugee children and youth by delivering accessible inclusive and holistic education.

The phase of the EAC Programme focuses on five priority countries: Chad Kenya Mauritania Pakistan and Uganda. Over four years it aims to reduce the education gap for over 220000 out-of-school refugee children by improving their access to equitable quality and safe primary education. Building on previous programme cycles that reached more than 1.6 million displaced learners this phase introduces innovative context-specific strategies tailored to each countrys unique challenges.

The EAC Programme is structured around four key outcomes: increasing access to inclusive learning opportunities improving the quality of education enhancing the well-being of refugee learners and strengthening national education systems to better include refugees. Sustainability is a core focus with strong advocacy efforts and collaboration with Ministries of Education to foster supportive policy environments. Community engagement in education management and capacity-building at both local and national levels are central to delivering quality education effectively.

Strategic partnerships with national and sub-national governments international and local NGOs UN agencies and community-based organizations are vital to ensure coordinated and context-specific responsive education services. The EAC Programme is managed under a unified framework coordinated by UNHCR Headquarters Basic Education and Private Sector Partnerships (PSP) teams.

These teams work closely with Education Focal Points and programme staff in each participating country to ensure consistency in planning implementation monitoring evaluation and reporting across the five countries. While the programme follows a unified coordination model daily implementation and oversight are led by country teams in collaboration with education partners and stakeholders. Local Education Focal Points and implementing partners are best positioned to adapt the programme to emerging needs within the framework of the EAC.

Given the scale of the initiativespanning five countries over four yearsstrategic alignment in programme design and harmonized approach in knowledge management and reporting allows implementing countries to share knowledge and best practices adopt common monitoring and evaluation systems and strengthen accountability to both refugee communities and donors.


Purpose and Scope of Assignment
The Associate Education Officer - Knowledge Management and Reporting (KNR) will support the effective implementation of basic education programs by ensuring robust knowledge management facilitating continuous learning and contributing to reporting. The role involves close collaboration with UNHCR teams implementing partners and stakeholders to enhance the projects impact through improved data utilization documentation and dissemination of best practices.


Key Tasks:

Knowledge Management
Develop and maintain systems and tools to collect organize and store education-related knowledge (e.g. best practices lessons learned case studies research).
Coordinate the synthesis and documentation of field experiences and innovations in refugee education.
Facilitate knowledge sharing across country operations regional bureaus and global teams to support learning and replication of effective practices.

Reporting
Work closely with the education sections data and evidence unit on data feasibility quality standards and collection tools analysis interpretation and use for decision-making and learning.
Work with the Education Officer - Monitoring Evaluation and Learning (MEL) to prepare timely accurate and high-quality education reports (donor reports internal updates and public communications).
Ensure education data (quantitative and qualitative) is analyzed and presented effectively to inform planning decision-making and accountability.
Develop templates and guidelines for consistent and effective reporting across the project.

Data Management and Analysis
Work closely with education information management and MEAL (monitoring evaluation accountability learning) teams to ensure reliable and consistent data collection.
Produce data visualizations and dashboards to facilitate understanding and communication of project results.
Contribute to the design of education assessments surveys and evaluations.
Analyze trends and progress against key performance indicators and targets.
Work with the MEL Officer to ensure the documentation and dissemination of evaluation findings and lessons learned.

Communication and Dissemination
Liaise with internal and external stakeholders including UN agencies NGOs and under the guidance of UNHCR Country Operations Ministries of Education to share findings and strengthen coordination.
Support the effective dissemination of project outcomes and lessons learned to internal and external audiences.
Contribute to advocacy materials and strategic communications that highlight the impact of education programmes
Coordinate the development of communication materials including newsletters case studies and success stories.
Assist in managing the teams online presence including updating relevant web pages and social media content.
Promote the projects achievements and impact through social media platforms and events.
Organize and participate in events webinars and conferences to showcase project results and share knowledge with broader audiences.

Continuous Improvement
Implement feedback mechanisms to improve knowledge management and reporting processes.
Continuously seek opportunities to enhance the learning and knowledge-sharing culture within the project.
Document and disseminate best practices and lessons learned to inform future projects.


Qualifications and Experience

a. Education
University degree in Education Social Sciences Information Management International Development Communications or a related field.

b. Work Experience
Minimum of 3 years of relevant professional experience in knowledge management learning communities reporting and communications preferably within an international organization or NGO. 3 years relevant experience with a graduate degree; or 2 years relevant experience with a Masters or equivalent.
Experience in data management analysis and reporting.
Familiarity with monitoring and evaluation practices.
Proven experience in managing social media platforms and organizing events.
Proven experience in designing and implementing online learning including webinars and communities of practice.

c. Key Competencies
Strong analytical and organizational skills with the ability to translate complex data into clear and actionable insights.
Understanding global and regional education policies standards and frameworks.
Excellent communication and writing skills.
Proficiency in data visualization tools and techniques.
Proficiency in knowledge management platforms reporting tools and data visualization software
Proficiency in project management software and tools.
Fluency in English; knowledge of French is an asset.
Ability to work collaboratively across diverse teams and geographies

Type of contract: UNOPS Individual Contractor Agreement
Duration: The assignment is expected to start as soon as possible and last until 31 December 2026.

UNOPS Individual Contractor Agreement contracts are issued on a calendar-year basis.

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This position doesnt require a functional clearance

Remote

No