Senior Salesforce Administrator (Revenue Operations)

What youll do

• Design optimize and manage our Salesforce environment & supporting tech Stack ( Salesforce Pardot Salesloft Clari Demandbase Zoominfo 100 Handshakes Linkedin Sales Navigator Chili Piper or similar tools)
• Own complex system configurations data management and security settings building our CRM to be a reliable source of truth for GTM data.
• Responsible for building maintaining and executing on a roadmap for the evolution of our CRM and tech stack based on cross-functional and executive input as well as your own assessment of our system needs.
• Participate in the evaluation scope and implementation of new systems and integrations.
• Implement automation for complex business processes.
• Serve as primary configurator handling all roadmap items regarding declarative automation lightning components APEX implementation etc.
• Create custom reports and dashboards to provide visibility into key business metrics and track progress against goals.
• Partner with cross-functional teams (e.g. finance) to identify areas for process improvement and lead projects to implement solutions.
• Develop and implement best practices for using Salesforce to support our business processes and ensure data integrity.
• Stay current with Salesforce releases and new features evaluate their impact on our business and make recommendations for adoption.
• Develop and maintain documentation including standard operating procedures training materials and system diagrams

Who you are

• You are highly motivated and thrive in an autonomous environment with initiative and independence
• You are collaborative and possess a team and growth oriented mindset
• You are a builder of effective relationships cross functionally at all levels of the organization through listening engaging communicating influencing collaboration and exceptional follow through
• You are highly detailed and organized and consider this your modus operandi
• You are a problem solver you believe there are solutions to challenges and you seek them out
• You are resilient in the face of challenges change and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability do the things you say youll do under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the forest through the trees

Your skill-set:

• 5-7 years of total professional experience in systems administration or equivalent experience required
• Salesforce Administrator certification required; Salesforce Advanced Administrator certification preferred.
• 2 years of experience with Salesforce Lightning. Specifically the following:
• Experience with Lightning Component Configuration and Page Layout Design: Proficient in configuring Lightning components and designing page layouts for optimal user experience.
• Automation with Salesforce Flow and Process Builder: Extensive experience automating complex business processes using Flow and Process Builder.
• Org-Wide Sharing Settings and Permission Management: Expertise in managing sharing settings and permissions for data security and compliance.
• Data Management: Import/Export/Cleansing: Skilled in data import/export and cleansing for data integrity maintenance.
• Report and Dashboard Creation: Proven ability to create insightful reports and dashboards for decision-making.
• Salesforce Analytics Configuration: Advanced knowledge of configuring Salesforce Analytics for data visualization.
• User Training and Adoption: Strong track record in providing comprehensive user training to drive Salesforce adoption.
• 2 years of experience with Pardot or a similar Marketing automation tool with a passion for marketing automation best practices
• Experience with other tools in our tech stack such as Salesloft Clari Demandbase Zoominfo 100 Handshakes Linkedin Sales Navigator Chili Piper or similar tools

Whats in it for you:

As a Pindropper you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. Were a passionate group committed to excellence - but that doesnt stop us from enjoying the journey as a team with chess and poker tournaments catered lunches and happy hours wellness programming and more. Because we take our jobs seriously we add in time for rest with Unlimited PTO Focus Thursday and Company-wide Rest Days.

As Pindrop continues to scale the revenue operations team will also have to scale to keep up with the demands of the growing sales team. This growth will open up multiple opportunities including taking on additional responsibilities learning newer technologies potentially managing other resources or even taking the operational expertise to drive excellence in a different group.

Within 30 days youll

• Understand PIndrops Sales process including lead generation opportunity management deal closure
• Familiarize themselves with the current salesforce configuration & all associated sales tool integrations
• Connect 1:1 with some key stakeholders in rev ops sales management GTM team to understand pain points and build rapport
• Data Quality Assessment
• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers

Within 60 days youll

• Shadow sales reps to get a better understanding of their day to day usage of salesforce to identify areas for automation
• Understand current data management and begin thinking through a plan to improve data quality and ongoing data hygiene practices
• Study current KPIs and dig into current reporting and analytics capabilities

Within 90 days youll

• Teach us something new
• Identify areas of improvement and quick wins
• Spend time documenting existing processes automation and workflows to use as a baseline for areas of process improvements
• Identify where we can leverage salesforce automation - process builder flow builder to automate tasks and remove administrative burden from sellers
• Explore opportunities to optimize our processes across all systems integrated. Pardot Salesloft Zoominfo Demandbase Linkedin Sales Navigator and Clari

What we offer

As a part of Pindrop youll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Heres a snapshot of the benefits we offer:

• Competitive compensation including equity for all employees
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid employee-only plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents including birth adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! Its our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break we keep it fun with happy hours ping pong and foosball drinks and snacks and monthly massages!
• Remote and in-person team activities (think cheese tastings chess tournaments talent shows murder mysteries and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program 24/7 Telemedicine

This position will be posted for 75 days after September 17

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