Senior Operations Manager HAC
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
USD 10 - 2025
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
Location:
(SUL) Salt Lake City UTJob ID:
R0110796Date Posted:
Company Name:
HITACHI GLOBAL AIR POWER US LLCProfession (Job Category):
General ManagementJob Schedule:
Full timeRemote:
NoJob Description:
Job title:
Senior Operations Manager - HAC
Location:
West Valley City UT
Reports to:
Director of Operations Hitachi Air Centers (HAC)
Summary of the position:
The Senior Operations Manager oversees the efficient functioning of an assigned Hitachi Air Center. As a key member of the management team the Senior Operations Manager will work with Director of Operations in enforcing business operations across represented locations and departments including Service Parts Rentals Warehousing and Administration. The focus is to continuously review business revenue margin and operating costs to drive efficiency profitability and maintain high standards of customer satisfaction.
Duties and responsibilities:
High Level Business Objectives:
Lead and coordinate employees across multiple branches ensuring alignment with company goals and policies.
Ensure that all company departments including Sales Service Operations Field Service Parts Warehouse are performing their required responsibilities according to established procedures.
Contribute to strategic plans to achieve business growth and operational objectives.
Drive initiatives to optimize operational efficiency and reduce costs while striving for highest standards.
Monitor financial metrics and KPIs to track performance and profitability.
Control expenses and identify cost-saving opportunities as well as identify opportunities for revenue growth.
Responsibility for Aftermarket performance of the HAC Business and review P&L on a monthly basis with the leadership team.
Operational Leadership:
Continuous monitoring of business activities through SAP Ring central Salesforce and other applications.
Review financial reports analyze variances and take corrective actions as needed.
Monitor and improve process and personnel performance to improve operational efficiency.
Ensure compliance with industry regulations and company standards.
Communicate operational goals progress and challenges effectively across the HAC
Monitor call answering performance through Ring Central call groups for all represented locations and provide reports to Director of Operations
Collaborate with other departments (e.g. sales warehouse field service) to achieve overall company objectives.
Staff Management
Assist in recruiting training and development of employees to build a strong team.
Set performance standards and conduct performance reviews for direct reports and ensure direct reports follow through similarly.
Motivate and support staff to achieve high levels of performance.
Miscellaneous:
Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
Visit remote branches at least once per month
Visit top customers as well as any customers with issues as needed to ensure continued loyalty.
Bi-Weekly meetings with Service and Sales leaders at HACs to review MTD and YTD KPIs.
Education:
Four-year degree in business or equivalent related business experience required.
Position Requirements:
Greater than five years operations management experience.
Proven leadership experience with strong written and verbal communication.
Strong understanding of Microsoft office suite.
Experience with ERP systems.
In-depth understanding of P&L reporting and how it relates to driving various aspects of the business.
Direct Reports:
Service Operations Manager
Parts Coordinators
Dotted Line Reports:
Field Service Manager
Warehouse Manager/Specialist
The successful candidate is responsible for complying with Hitachis Code of Ethics and related performing the job the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organizations efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Companys discretion.
Hitachi Global Air Power US LLC is an equal opportunity employer and will not discriminate based on race religion color age gender sexual orientation national origin genetic information veteran status physical or mental disability or other protected categories under applicable law whether in recruitment employment promotion transfer compensation or other conditions of employment.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
