Customer Success ManagerAccount Manager, H5P Group

Job Summary:

We are revolutionizing the world of interactive content (literally) and seeking a driven and talented Customer Success Manager with a strong background in sales. Read more to find out if your skill sets and passions align with our company vision:

H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world with customers that include Ivy League Universities leading car manufacturers and publishers world-wide. Were at the beginning of building the most significant ecosystem for interactive content in the world so this is the perfect time for you to join our team!

To support our strong growth we are actively looking for new talent; someone who is passionate about technology sales and customer success who is smart and friendly! This a hybrid role between Customer Success and Account Management requiring you to manage renewals prevent churn and keep client retention and satisfaction at an all-time high while simultaneously growing your book of business and hitting your revenue target by generating upgrade revenue.

Please note this is a hybrid position based out of our office in either Kitchener (HQ) or Toronto.

How You Will Make an Impact:

• Foster and develop business relationships with some of the most prestigious and well-known learning institutions organizations and brands in the world.
• Ensure the success of our customers by helping coach train and service their needs while ultimately empowering them to create better more engaging interactive content for their learners/users.
• Contribute ideas suggestions and strategies to help shape H5P as a company and improve our internal processes.
• Provide customers with support and information pertaining to their account/licenses
• Upgrade current customer accounts by suggesting new features and ways for partners to increase their adoption of .
• Directly contribute to the value of H5P Group as a company by reducing customer churn and generating new (upgrade) revenue.
• Grow and develop personal skills which ensure you are equipped to provide the best possible service to customers to achieve your own professional goals.
• Flexible hours to accommodate working across time zones may be required.
• Occasional travel may be required.

What Youll Bring to the Role:

• 4 years of relevant experience in Sales Account Management and/or Customer Success.
• Solid written and verbal communication skills. As the majority of the communication is textual you must be a fast typist.
• Ability to build strong relationships and quicklyestablish credibility and rapport with senior level and C-suite executives
• The ability to think on your feet and juggle many projects/tasks at once.
• Attention to detail and the ability to handle stressful situations (i.e. managing several operational tasks/systems and communications simultaneously).
• A self- driven person that likes to take initiative and responsibility.
• Service-minded.
• Familiarity with the following is a plus:
  • CRMs Copper and Salesforce
  • Stripe (payment processing program)
• Familiarity with EdTech solutions is a plus but not a requirement as long as you identify yourself with being tech savvy. You must be able to learn and acquire deep IT product knowledge efficiently.
• Experience from working within an international environment.
• Flexibility to accommodate meetings in different time zones.

Required Experience:

Manager