Lead ServiceNow SPM Developer

We are

At Synechron we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence Consulting Digital Cloud & DevOps Data and Software Engineering servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization from Artificial Intelligence and Blockchain to Data Science models Digital Underwriting mobile-first applications and more. Over the last 20 years our company has been honored with multiple employer awards recognizing our commitment to our talented teams. With top clients to boast about Synechron has a global workforce of 14500 and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a highly skilled and experienced Lead ServiceNow SPM Developer to architect configure and enhance the ServiceNow platform to support enterprise needs. The ideal candidate will take a leadership role in designing solutions across modules such as CMDB Service Portfolio Management (SPM) Software Asset Management (SAM) Application Portfolio Management (APM)/EA Discovery and Service Mapping ensuring alignment with best practices and organizational standards.

Additional Information*

The base salary for this position will vary based on geography and other accordance with law the base salary for this role if filled within Charlotte NC is$120k - $130k/year & benefits (see below).

The Role

Responsibilities:

• Architect design configure and implement ServiceNow modules including CMDB SPM SAM APM/EA Discovery and Service Mapping.
• Customize and extend platform capabilities utilizing scripting automation APIs and other ServiceNow development best practices.
• Develop and manage integrations with external systems such as SAP Ariba cloud platforms messaging systems and other enterprise tools.
• Implement and maintain CMDB health and accuracy through normalization reconciliation and data certification processes.
• Map and enforce CSDM (Common Service Data Model) standards across all modules and business services to ensure data consistency and best practices.
• Support the creation execution and validation of test cases for UAT SIT and production releases.
• Collaborate closely with architects business analysts and client SMEs to gather requirements and propose scalable technical solutions.
• Develop comprehensive technical documentation runbooks deployment guides and support materials.
• Provide technical guidance and mentorship to junior developers ensuring adherence to architectural standards and coding best practices.
• Participate in deployment planning cutover activities and post-go-live stabilization to ensure smooth transitions and ongoing platform stability.

Requirements:

• Proven experience as a ServiceNow developer with strong knowledge of SPM CMDB Discovery and related modules.
• Extensive experience designing configuring and customizing ServiceNow applications.
• Strong scripting and automation skills (JavaScript REST APIs SOAP etc.)
• Experience with integrations involving third-party systems such as cloud services and enterprise applications.
• Knowledge of CSDM standards and best practices for configuration management.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills with ability to collaborate across technical and business teams.
• ServiceNow certifications (e.g. Certified Application Developer Certified Implementation Specialist or other relevant certifications) are highly desirable.

Preferred but not required:

• Experience with cloud platforms (AWS Azure Google Cloud) integration.
• Familiarity with ServiceNows Orchestration and automation capabilities.
• Knowledge of enterprise architecture and ITSM best practices.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical dental vision life insurance and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities focused on skills substantive knowledge and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the worlds leading tier-one banks financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse fun-loving and global work culture.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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