Order & Delivery Officer with French

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

Job Overview:

Within the department responsible for vehicle deliveries your role is crucial to ensuring the quality of services provided to our clients and their constant interaction with other departments suppliers and clients you report to the Delivery Supervisor.

• Issuing vehicle and accessory orders forwarding them to suppliers managing delivery timelines/delays and confirming orders to clients
• Planning deliveries in collaboration with suppliers and clients
• Organizing the registration procedure in collaboration with our suppliers local and international partners

Responsibilities:

• Place the vehicle order and ensure its proper execution
• Send order confirmations to customers
• Monitor delivery timelines and proactively inform customers
• Organize the invoicing of PI (Proforma Invoices or similar)
• Organize the registration and delivery process
• Manage administrative procedures related to registration (plate transfer special plates holder external insurance etc.)
• Assign subcontractors (anti-theft devices winter tires transport accessories etc.) and verify proper execution of tasks
• Manage the services operations its interaction with other company departments productivity and quality delivered
• Ensure continuous monitoring is carried out
• Contribute to process improvement and communication with customers
• Ensure follow-up of satisfaction surveys in collaboration with the EasyDriving department and/or Supplier Relationship Manager
• Actively participate in project implementation
• Monitor changes to orders
• Actively participate in department meetings
• Identify opportunities for process improvements to enhance the efficiency of the quoting process.
• Stay informed about industry trends and competitor offerings to improve quote competitiveness.

Requirements:

• Bachelors degree in Business Administration Finance or related field.
• English & French (fluent verbally and written)
• Previous experience in customer service or similar roles preferably in the automotive or leasing industry.
• Strong analytical skills with attention to detail be at ease working with numbers.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and experience with pricing software or CRM systems.
• Ability to work in a fast-paced environment and manage multiple requests simultaneously (prioritization ability to work under pressure and handle stress)
• Knowledge of car leasing terms and regulatory standards.
• Experience with market research and data analysis tools.
• Strong problem-solving skills and a customer-oriented mindset.
• Good knowledge of car industry/passion for cars is a plus.

Benefits:

As a member of our team you will benefit from:

• 25 days of annual leave;
• 1 sick day/year;
• 1 day off for your birthday;
• Family Private healthcare subscription at Sanador/Regina Maria;
• Monthly budget in Benefit Platform;
• Holiday gifts for Easter Christmas through Benefits Platform;
• Loyalty bonus at 3 and 5 years seniority in company;
• Special events bonus (marriage child birth other);
• Opportunities and trainings for ongoing professional growth and career advancement;
• Hybrid work setup - 3 days/week in the office (Timpuri noi metro station).
• Discounts for dental care from Edent clinic
• Massage in the office on Tuesday and Wednesday.

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.