Operations Client Partner

Purpose of the job:  

Acts as the liaison between the clients commercials and various operational teams. This role advises suggests and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters without sales activities as well as builds operational trust in the data and its quality. This role is a client-facing role. 

Accountabilities: 

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients 

• Communicate to the client in case of BAU delivery encounters: delay (limited scope) rework as well as align with working with Customer Support (which is Accountable / SPOC for client) & Data Operations  

• Coordinate with BAU on post-production and pre-delivery checks for clients 

• Attend contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with the client in alignment with Customer Support 

• Accountable for the delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication discussing technical questions around process technical possibilities recommending effective solutions defining delivery targets and communicating progress risk status reporting etc. 

• Drive design of operational solutions with the internal and external clients incl. identifclientsents needs and translating them into technical specifications in consideration of technical capabilities and limitations 

• Incl. Introduce/suggest to the client proactively new improvements / new solutions in their databases that result in driving revenue and enabling simpler more enduring and cost-efficient database production for NIQ 

• Accountable for E2E timely and accurate resolution of operational client requests and issues incl. direct client communication for: 

• Database Services (structural changes/change requests new deliverables setup) incl. Feasibility studies 

• Product Coding  

Requirements: 

Work experience:  

• Minimum work experience in client-facing roles to be able to understand client requirements and execute relevant actions towards clients: 

Education:  

• Higher education or equivalent experience 

Qualifications:  

• Excellent communication skills in English and Romanian

• A combination of operational skills and client orientation demonstrates willingness to understand operational end-to-end processes and the ability to translate business expectations into technical specifications 

• Good relationship management skills to effectively liaise with commercial clients and various operational teams 

• Well-developed analytical skills and very good attention to detail  

• Proactive attitude in recommending suitable solutions demonstrates a Can-Do & results-oriented attitude 

• Independent in executing tasks driving progress and working out solutions 

• Ability to work effectively in a team to achieve goals together 

• Problem solving skills 

• Time management skills 

• Strong communication both verbal and written ease in presenting complex operational topics in a simple way 

• Good Excel knowledge is a must 

We offer:

• Work in an international multicultural environment
• Private medical coverage
• Hybrid working module
• Meal Tickets / monthly
• Easter and Christmas vouchers and vacation vouchers/tickets
• Mentoring - Mentee Program
• Volunteer time off (Global Volunteer Day)
• Internal Recognition Program
• Free LinkedIn Learning access that helps you discover and develop business technology-related and creative skills through over 20000 courses available in 7 languages)
• Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being through professional timely and confidential counselling services on issues related to everyday concerns & problems overcoming emotional challenges and maintaining a healthy and balanced lifestyle.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time