Hotel Duty Manager Assistant Manager
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Job Location:
Queenstown-Lakes District - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Front Office Manager the Duty Manager acts as the Manager on Duty and is responsible for coordinating hotel operations in the absence of senior management. The role requires operational oversight of Front Office Food & Beverage Housekeeping Maintenance and Security ensuring smooth communication between departments and consistent adherence to brand and legal standards.
Manage and supervise front-of-house operations including guest arrivals departures and lobby services.
Oversee and coordinate the day-to-day functions of Front Office Housekeeping and Food & Beverage teams to ensure operational efficiency and exceptional guest experiences.
Respond promptly to guest enquiries and complaints ensuring service recovery and satisfaction.
Monitor room allocations reservations accuracy and revenue optimisation in coordination with the Reservations and Revenue teams.
Support the Night Audit process and maintain accurate financial reporting.
Ensure hotel policies procedures and service standards are upheld in accordance with brand and legislative requirements.
Qualifications :
Minimum 3 years of experience in a hotel supervisory or management role within a 4- or 5-star property.
Strong organizational and problem-solving abilities with attention to detail.
Knowledge of hotel operations systems such as Opera Cloud or similar will be advantageous.
Has Managers certificate or is eligible to obtain one.
Flexibility to work a 7-day rotating roster including weekends evenings and public holidays.
Wage $31.95 per hour
Additional Information :
Why work for Novotel Queenstown
Staff meals provided while on shift
Uniforms provided washed and laundered daily.
Staff Accommodation available
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
Accors refer-a-friend bonus
Accors Parental Leave Scheme
Access to our Employee Assistance Program
Full time 30 hours per week.
Overtime rates apply after 40 hours worked.
Place of employment is Novotel Queenstown Lakeside
6 Earl St Queenstown
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
CV & Cover letter please
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- Management Experience
- Military Experience
- Front Desk
- Guest Services
- Hotel Management
- Operations Management
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
