Night Manager (Front Office)
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Role
- Oversee the night operations of the hotel ensuring a smooth and efficient service for all guests.
- Manage and support the night staff including front desk security and housekeeping teams.
- Handle guest inquiries complaints and emergencies ensuring timely resolution and maintaining a high standard of customer service.
- Conduct nightly audits including cash handling end-of-day reports and preparation for the next days operations.
- Take phone booking for reservations and monitor the overnight reservations email account.
- Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
- Liaise with other departments to ensure seamless operations and communication.
- Uphold the hotels standards and policies ensuring compliance with health and safety regulations
Qualifications :
About You
- A minimum of one year of prior experience as a Night Manager with a demonstrated background in supervisory or management roles within the hospitality industry preferably in a night shift capacity.
- A New Zealand Diploma or higher qualification in Hospitality Management.
- Previous reservation experience as hospitality is a live 24 hour a day business
- Strong leadership and team management skills.
- Strong presentation and organisation skills
- Excellent communication and interpersonal abilities.
- Ability to remain calm under pressure and handle emergency situations efficiently.
- Strong problem-solving skills and attention to detail.
- Proficiency in hotel management software and front office systems.
- Flexibility to work a rotating 7-day roster which includes night shifts weekends and public holidays.
- Valid LCQ certificate a current holder of a Manager License and valid First aid Certificate.
- Full drivers license essential (Ability to drive manual).
Additional Information :
SO/ BENEFITS
- Staff meal provided per shift
- Uniform and dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor Hotels properties
- Family & Friends Hotel Discounts
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression
- Annual reward of a free nights accommodation at the hotel (did we say there is breakfast and dinner included)
- Annual Salary of $67400 in a Full Time permanent role 40 hours guaranteed per week.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
