Conference & Events Services Manager
Share
Job Location:
Monthly Salary:
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
As the Conference and Events Services Manager you will be responsible for building and nurturing strong relationships with clients while overseeing every aspect of their events from initial planning through to successful execution. You will act as the key liaison across all departments ensuring seamless communication exceptional service delivery and the highest standards of a five-star experience that consistently exceeds guest expectations.
Main responsibilities:
- Complete organisation of conference and event activities from confirmation to post-event follow-up in order to ensure client satisfaction.
- Follow up all logistics arrangements including pre and post events payment and upselling to clients to achieve maximum revenue and profit potential while satisfying guests needs and achieving Hotel budget guidelines for enquiries.
- Prepare Banquet Event Orders (BEOs) action plans and other relevant paperwork to effectively communicate guest needs to internal and external sources.
- Ensure full prepayment are received prior to events date.
- Use of Delphi FDC to prepare proposals and contracts of social events enquiries.
Qualifications :
- Minimum 2 years experience in a similar style of conference operation preferably including 5 star experience.
- Minimum 3 years experience in a Conference or Hotel sales role.
- Projects professional image at all times through personal presentation / interpersonal skills.
- Desire and ability to train and develop staff.
- Maintains awareness of industry trends in service product and presentation.
- Initiates contacts and establishes rapport easily.
- Asserts point of view directly yet tactfully.
- Organises time and work efficiently.
- Effective numeracy verbal and written communication skills
- Has the ability and willingness to undertake further development
- Appreciates and maintains an effective outlet for stress
- Aptitude for developing promotions and marketing
- Willingness to work weekends and public holidays as part of the job role
Additional Information :
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
We live by our Heartist principles that is the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued inspired and to strive for greatness every day.
We offer our Heartists:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbournes CBD
- Complimentary Dry Cleaning
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
