CRM Solution Strategy Architect (Pre Sales)
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
About Us: ServiceNow is a leader in digital transformation helping organizations streamline operations and deliver exceptional experiences. We are experts in leveraging ServiceNows powerful platform to drive business value and we are looking for a passionate and strategic thinker to join our team as a ServiceNow Business Process Consultant with Call Center experience. If you have experience with Salesforce Service Cloud and are ready to expand your expertise this is the perfect opportunity to transition your skills and make a real impact.
Job Overview
As a ServiceNow Solution Strategy Architect you will shape the vision architecture and delivery path for enterprise-wide customer and revenue transformations. Partnering with executives and cross-functional stakeholders youll translate strategy into pragmatic roadmaps design modern ServiceNow solutions (CRM CPQ/SOM CSM FSM) and package commercial proposals (ROMs estimates SoWs) that secure executive buy-in and deliver measurable outcomes. This role is ideal for an experienced Salesforce/CRM architect ready to lead with ServiceNow at enterprise scale.
Key Responsibilities
Strategy & Executive Alignment
- Engage senior business leaders to clarify growth efficiency and experience goals; craft compelling value narratives to secure sponsorship.
- Define target-state architectures across SFA CPQ SOM/Order Management CSM FSM data and AI.
- Build phased roadmaps with KPIs ROI and success measures tied to outcomes.
Solution Architecture
- Design composable ServiceNow solutions for selling quoting order capture case management field service and self-service.
- Apply AI capabilities (Now Assist AI Agent Studio AI Search) to automate business workflows
- Develop co-existence and integration strategies with Salesforce ERP Data Patforms and Partner tools.
Discovery & Design
- Lead executive and SME workshops to capture requirements and define capabilities epics and user stories.
- Maintain reference architectures process models and data flows to guide delivery teams.
Commercial Packaging
- Build ROMs staffing models and delivery phasing; partner with services teams on SoWs and assumptions.
- Develop executive-ready proposals that articulate scope value and change impact.
Stakeholder & Partner Orchestration
- Align internal product services account executives and delivery teams through governance and decision forums.
- Shape joint GTM motions with partners (SIs/ISVs) including value propositions and repeatable plays.
Innovation & IP
- Identify accelerators playbooks integrations and reusable assets for future engagements.
- Co-create industry offers and quick-starts; continuously self-learn new platform capabilities.
Qualifications :
- 815 years in CRM/Service transformation with deep architecture experience across SFA CPQ SOM/Order Management CSM and FSM.
- 35 years with ServiceNow workflows (Customer/Revenue and/or Industry) and exposure to AI features (Now Assist AI Agent Studio AI Search).
- Proven track record of building ROMs/estimates proposals and securing C-level buy-in.
- Strong enterprise architecture skills: integrations data models security scalability.
- Experience designing coexistence strategies with Salesforce/ERP/data platforms.
- Exceptional facilitation storytelling and executive communication skills.
- Self-driven innovator with a bias to action and evidence of codifying IP/offers.
- Nice to have: ServiceNow certifications (CIS-CSM CIS-SOM CSA CAD) CPQ/ordering expertise ITIL partner/PRM exposure.
For positions in this location we offer a base pay of $121700 - $213000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
