Customer Experience Representative

Berlin - Germany

Monthly Salary: € 60 - 70

Posted on: 16 days ago

Vacancies: 1 Vacancy

Job Summary

Customer Experience Manager

Company:Peec

Role:Customer (& Product) Experience Manager

Location:Berlin

Language:English fluent & German proficient

WFH policy:On-site

Industry:AI/Marketing Tech

Product:AI-driven brand visibility and positioning analytics platform

Size and functions of local team:18 FTEs currently growing to 50 in 3-4 months (building current GTM team IT teams)

Role description:

Under the lead of Maurizio youll be part of the first strategic Customer Experiencehires

Focused on customersuccess and education satisfaction retention and CX process design:

Find patterns and execute ways to optimize the Customer and Product Experience processes internally and be a strategic sparring partner to Maurizio
Support user engagement through community events webinars and AMAs
Provide structured feedback to Sales Marketing and Product teams for improvement
Theres not a book of business yet at this stage
Youll be responsible for strategically supporting customers running consultative calls & preparing customers for upselling/growth working closely together with the AEs and Product team.
Youll be supporting customers in onboarding adoption and engagement with the platform
Youll be responsible for solving customer problems in tickets and maintaining high satisfaction

Unique about the company (that you dont read online):

built the markets top proprietary AI solution for brand sentiment optimization.
Best UX/UI in the market with strong trust for a future market leader
Trusted by 1K marketing teams incl. Brevo DEPT ElevenLabs N8N Attio Chanel and more
Started in 25 already at 3.5M ARR and 4 funding rounds projected
Backed by the most prestigious VCs and advisors (e.g.20VC Harry Stebbings)
Growth projection to 25-30M ARR in 26
Be part of the first team at a top 1% global start-up
High work ethic & rewarding culture
Everyone has skin in the game (good equity with employee benefit focus)
Beautiful high-end office in PLB Berlin with a great culture of high-caliber fun people

Growth perspective (for the candidate in the role/company):

Opportunity to grow into CX leadership or a cross-departmental role as the company scales from 1K to 10K clients
Direct exposure to product innovation and customer engagement strategy
Equity package with high earning potential
Early ownership in building scalable CS operations in a high-growth AI start-up

Must-haves:

2-4 years of experience in a customer-facing role (CSM with willingness to get their hands dirty or CX rep who can think strategicallyor a previous Founders Associate or Operations person in a startup who wants to go the CS route
Must have characteristics
- High agency
- Curious
- Coachable
- High work ethic & hungry (needs to like the 9-9-6 culture)
- Adaptable and entrepreneurial
Excellent communication skills (also in writing English German)
Has some form of excellence in their profile (can be anything)

Nice to haves:

Experience with B2B SaaS marketing or SEO tools
Familiarity with onboarding help desk or community-building systems
Exposure to AI SEO or customer automation tools
Experience in VC-backed high-growth companies

Salary range & secondary benefits:60K70K equity

Uber Eats & Uber rides home when working late
Frequent off-sites and team events
Berlin-based premium office environment

Hiring process:

Initial screening interview by Bluebird
Hiring manager interview
Practical or scenario-based task at the office
Offer

Video: via Ashby(first intros are run by Elvin for calibration)
login to ashby:/ password: JY*VUB
SLA:Elvin runs weekly update calls with Peec feedback on intros and after interviews should be <24 hours.

Required Experience:

Unclear Seniority

Customer Experience ManagerCompany:PeecRole:Customer (& Product) Experience ManagerLocation:BerlinLanguage:English fluent & German proficientWFH policy:On-siteIndustry:AI/Marketing TechProduct:AI-driven brand visibility and positioning analytics platformSize and functions of local team:18 FTEs cur...