Global Communication Support Engineer ING Hubs RO
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Job Location:
Monthly Salary:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
Discover ING Hubs Romania
ING Hubs Romania offers 130 services in software development data management non-financial risk & compliance audit and retail operations to 24 ING units worldwide with the help of ๐จ๐ฏ๐๐ซ ๐๐๐๐ ๐ก๐ข๐ ๐ก-๐ฉ๐๐ซ๐๐จ๐ซ๐ฆ๐ข๐ง๐ ๐๐ง๐ ๐ข๐ง๐๐๐ซ๐ฌ ๐ซ๐ข๐ฌ๐ค ๐๐ง๐ ๐จ๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐จ๐ง๐๐ฅ๐ฌ.
We started out in 2015 as INGs software development hub then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and ๐จ๐ฉ๐๐ซ๐๐ญ๐ ๐๐ซ๐จ๐ฆ ๐ญ๐ฐ๐จ ๐ฅ๐จ๐๐๐ญ๐ข๐จ๐ง๐ฌ: ๐๐ฎ๐๐ก๐๐ซ๐๐ฌ๐ญ ๐๐ง๐ ๐๐ฅ๐ฎ๐ฃ-๐๐๐ฉ๐จ๐๐.
๐๐ฎ๐ซ ๐ญ๐๐๐ก ๐๐๐ฉ๐๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ ๐ซ๐๐ฆ๐๐ข๐ง ๐ญ๐ก๐ ๐๐จ๐ซ๐ ๐จ๐ ๐จ๐ฎ๐ซ ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ with more than 1800 colleagues active in Data Management Touchpoint Channels & Integration Core Banking and Global Products.
We enjoy a flexible way of working and a highly collaborative environment where fair and constructive feedback is encouraged.
For us impact isnt a perk. Its the driver of our work. We are guided and rewarded by a shared desire to make the world a better place one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you
Heres a sneak peak of what our colleagues say about working within ING Hubs Romania:
At ING were building the solutions of tomorrow today 80% of our colleagues in Romania agree
The mission
As a Global Communication engineer you will be part of a skilled team that maintains improves and manages the full life cycle of multiple Front Office communication systems used in Financial Markets and Group Treasury globally. These are telephony voice recording and chat systems. Your activities are very diverse: from interesting global system implementation deliveries to helping end users with urgent issues and ensuring our systems are safe and secure. You are facing different challenges every day. Your clients are located in ING Dealingrooms globally.
Your day to day
Manage and maintainthe global communication systems (including trader voice systems window servers hosting critical recording systems and messaging services).
1st line support (client facing) 2nd line functional support Vendor management.
Troubleshooting end to end (desktop application hardware networks SBCs etc.).
Prepare manage execute system changes and feature delivery (primarily in weekends)
Ensure system security compliance with ING standards and policies (IT Risk).
What youll bring to the tea
Knowledge and experience:
Minimum 5 years of experience in an IT support function;
Strong change management delivery and organisational skills;
Experience in maintaining the operational side of application management including client facing 1st and 2nd line support;
Broad knowledge of hardware (Windows server OS fundamentals) and IT infrastructure;
Experience with managing vendors on operational level;
Excellent written and verbal communication skills (in English);
Strong problem solving and analytical thinking - ability to diagnose and resolve ambiguous problems.
Nice to have:
Basic knowledge of networks;
Knowledge Session Border Controller (SBCs);
Knowledge of Risk Management;
Experience with the IPC Unigy system and/or Voice Recording systems;
Experience with automation and Pipelines delivery;
Any MS certification is an added value as well as ITIL certification.
If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it read the privacy notices on ourwebsite (make sure to scroll until you reach the Data Protection section/ Candidates tab).
Required Experience:
Exec
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
