FLEX Director, Change Management + Communications, Business Transformation Office, U.S. + CAN

This is a temporary position. Hybrid 1-3 days in office.

The FLEX Director Change Management and Communications is a key member of the Business Transformation Office (BTO) team reporting directly to the Senior Director Change Management Communications Business Transformation Office U.S. and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (DTT) a multi-year effort to transform Marriotts technology and business process ecosystem enabling Marriott to deliver on our vision to become the worlds favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning program management change management experience and business process design continent coordination and deployment.

The Director Change Management and Communications is responsible for planning creating and executing the day-to-day change management and communications activities in the U.S. and Canada in support of DTT. This role will partner closely with colleagues throughout the entire DTT program including (but not limited to) Global Change Management Communications Deployment Associate Experience Learning and U.S. and Canada stakeholders. Success in this role requires strong critical thinking skills attention to detail comfort with ambiguity a proven ability to plan and manage complex and comprehensive communications and change management plans as well as a willingness to be deliver on difficult and time-sensitive requests.

Key responsibilities include:

Stakeholder Engagement and Communication Plans:

Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada to meet defined success measures.

Coordinate communications deliverables through a formal review process while adhering to tight timelines.

Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent continent-wide conferences key meetings and planning forums.

Prepares timely status updates for leaders and senior executives.

Change Management Plan and Execution:

Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates.

Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders.

Executes the change management plan working closely with continent Deployment Learning and other teams to meet defined success measures.

Develops and distributes required change and deployment deliverables (e.g. presentations job aids communications etc.).

Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment.

Identifies proposes solutions for and manages resolution of issues and risks to change management plan.

Change Management Measurement and Analytics

Monitors detects and manages change readiness and adoption through the change journey for on-property associates.

Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction.

CANDIDATE PROFILE

Education and Experience

4-year degree from an accredited university; masters degree strongly preferred.

8 years of relevant professional experience (change management learning stakeholder engagement communications or deployment strongly preferred) demonstrating progressive career growth and pattern of exceptional performance.

Experience on-property or above property in the U.S. and Canada strongly preferred.

Strong working knowledge of the U.S. and Canada Topline disciplines strongly preferred.

Strong working knowledge of the U.S. and Canada Openings and Transitions process strongly preferred.

Experience with large-scale business transformation strongly preferred in hospitality.

Strong personal leadership organizational relationship-building and negotiation skills.

Outstanding formal and informal presentation skills.

Self-starter with self-confidence enthusiasm and strong customer service orientation.

Demonstrated ability to develop and execute a complex and comprehensive communications and change management plan.

Demonstrated ability to deliver results under difficult conditions particularly when faced with complexity and ambiguity.

Experience working in or on behalf of (i.e. consulting) a large-scale global enterprise strongly preferred.

Excellent written and oral communication skills.

Experience developing clear concise and logically written business communications as well as delivering.

recommendations effectively to demanding audiences.

Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization.

Ability to work effectively in a complex service-intensive deadline-driven environment.

Ability to work with and influence cross-functional teams in a matrixed organization.

Ability to build strong relationships to leverage information and insights across key groups.

Ability to inspire confidence in senior management and to be recognized for stakeholder engagement change management and deployment leadership.

Ability to be detailed oriented while maintaining alignment with broader organization objectives.

Ability to juggle multiple projects and many stakeholders.

Basic project management skills.

Ability to complete deliverables with high quality and up to established standards.

Proficiency with Microsoft Word Excel PowerPoint and Teams applications; experience with Smartsheet is preferred to streamline project management and collaboration; experience with email distribution tools such as Salesforce Marketing Cloud is a plus.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.