Sr. Office Services Associate

The Senior Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed.

Monday- Friday 8:30AM-5:30PM

Job qualifications

• High school diploma or equivalent.
• Minimum 3 years office services experience preferably in a legal banking or large corporate environment.
• Skilled in the use of mail phone email digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create maintain and enhance customer relationships.
• Good written and verbal communication skills including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Job duties

• Scanning printing and copying.
• Saving files to client database along with other administrative duties.
• Perform work in office services primarily reprographics mail and intake functions according to established procedures.
• Process invoices
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting completing and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own work
• Load machines with various paper toner supplies.
• Answer telephone emails and place service calls when needed.
• Interact with clients in person over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Working conditions

• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Business Causal l attire.
• Hazards include working with office machines (copiers faxes scanners bindery equipment paper cutters) and cleaning supplies and toner.
• Must be able to work standing up all or most of the time.

The Company values the differences that a diverse workforce brings to the organization and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes color nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.