Logistics Support Officer

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Changing Lives Transforming Careers

At Amplifon were more than a company. As the Global Leader in hearing care we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries we thrive in a culture built on care collaboration and impact. Here your work fuels innovation growth and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects inspires and transforms lives.

Life at Amplifon

Working at Amplifon gives you the chance to make your voice heard build strong working relationships and create your own tailor-made career.

Here youll find all the support tools and opportunities you need to grow whether its through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Position Purpose

The Logistics Support Officer covers a key role in the logistics team acting as the local point of contact for Shops for logistic issues resolving them or addressing them to the correct escalation role is supporting key Supply Chain targets strategic plans and continuous improvements as required.

This role provides an opportunity for those looking for a career in Supply Chain or Logistics within Amplifon to develop skills in relevant to store operations and replenishment order processing and management.

Key Accountabilities

The responsibilities of theLogistics Support Officer include but not limited to:

1st level shop logistics support

Knowledge of service desk ticketing tools (e.g. ServiceNow)
Problem solving for incidents and escalation process
Collect all 2nd level shop logistic support requests and connect with logistic cluster to solve them

Order management

Manage orders to WH and final shops
Interact with WH suppliers and logistic providers to verify order status
Partner with Vendors to assure flawless communication and prompt problem solving

Inventory and replenishment

Drive adoption of the global stock model within Australia defining clear targets on the various stock elements
Monitor and update target stock at the SKU location level in shops and warehouse
Facilitating replenishment flows to the shops and through inter-shops transfers
Optimise local inventory in clinics and warehouse
Support with rundown of stock as part of Product Lifecycle management

Other

Participate in Supply Chain projects and initiatives as required
Provide analytical support to the Supply Chain and Product teams as required
In line with global guidelines and teams analyse and forecast future product demands working with marketing sales retail operations business intelligence and finance teams

Desirable work experience

Bachelors degree or equivalent
1-2 years of experience working in Customer Service or Logistic Operations
Working knowledge of ERP (Oracle preferred) order automation tools (EDI protocols Supplier Portals) and ticketing tools (ServiceNow)
Experience in process improvement initiatives

Essential skills

Ability to work within a fast paced dynamic environment
Strong team player
Good English both spoken and written
Customer oriented approach able to problem solve and support resolution
Good organizational and analytical skills
Well organized and able to work under pressure

Essential behavioural competencies

Strong user focus and genuine desire to assist
Can do attitude when handling complex situation
Proactive team player

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition if youre ready to put in the hard work well make sure your dedication and achievements are recognised.

Ready to take the next step in your career Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity we encourage people of all ages and backgrounds to apply.

Required Experience:

Unclear Seniority

DescriptionChanging Lives Transforming CareersAt Amplifon were more than a company. As the Global Leader in hearing care we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.With a shared vision to empower people and push boundaries we thrive ...