Regional Service Manager – Perimeter Service

Job Description & Summary

About the team

This role operates within the Global IT Service Platforms team coordinating critical deliverables across multiple functions. While there are currently no direct reports this may evolve based on business needs. The Service Manager plays a key role in resource governance stakeholder engagement and driving service excellence across territories.

Job description & summary

We are seeking a highly skilled and proactive Service Manager to lead and manage perimeter security services within our global infrastructure operations. This role is pivotal in ensuring service excellence operational efficiency and strategic alignment across technology and security platforms.

The Service Manager will oversee the end-to-end performance of perimeter security services drive continuous improvement and collaborate across teams to deliver high-quality outcomes. This is a hands-on role requiring strong leadership technical expertise and stakeholder engagement.

Key Responsibilities

• Manage infrastructure services to meet SLA targets and performance expectations.

• Oversee service delivery from IT suppliers handle escalations and drive roadmap strategy and execution.

• Monitor and improve performance of perimeter security products/services.

• Collaborate with operations and technical teams for problem diagnosis resolution and configuration management.

• Lead budgeting financial planning and variance reconciliation.

• Drive continuous process improvement and governance.

• Support sourcing processes for FTEs contractors and SOWs.

• Maintain awareness of emerging technologies and promote innovative solutions.

• Administer content and application access where applicable.

Requirements of the role

• Deep understanding of network infrastructure and perimeter security.

• Agile release management and ITIL v4 practices.

• Strong knowledge of technical security operations and standards.

• Experience with ServiceNow tooling reporting and dashboard creation.

• Data analysis and modeling capabilities

• Proven ability to lead cross-functional teams and complex projects.

• Strong communication skills with business and IT leadership.

• Ability to influence stakeholders and build trust across teams.

• Experience in change management and navigating matrix organizations.

• Budget development and management including monthly/quarterly/annual reconciliations.

• Ability to translate technical service elements into compelling value stories for executive stakeholders.

• Governance and process improvement leadership.

• Executive-level storytelling and impactful communication.

• Hands-on leadership with the ability to multitask and adapt quickly.

• Strong organizational skills and responsiveness.

• Strategic thinking with a focus on stakeholder alignment and service satisfaction.

Our Benefits and Fun

• Stable but challenging working environment providing plenty of opportunities for your continuous professional growth.

• Fair salary plus annual bonus corresponding with your performance.

• Paid time off 30 days 3 well being days and 2 extra days off from the company at the end of the year.

• High-end Ultrabook and iPhone with unlimited data.

• The possibility to set your work schedule flexibly. We also offer part-time work from home.

• Benefit program with 55.000 points that you can use for holidays education food vouchers sports health... Simply on what you enjoy.

• Support for your education and development: we offer business and digital training and many other training and workshops to further develop your personal and professional skills

PwC is the largest audit team in the Czech Republic law tax consulting and technology data or forensic teams. Find out how easy it is to combine this knowledge when youre in the right place. With us you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364000 colleagues in 151 countries. At PwC we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop.

This year we have successfully maintained the prestigious Equal Pay Certification making us one of only four companies in the Czech Republic (and the only one from the Big 4) that demonstrably implements fair compensation practices regardless of gender.

Are you interested in our offer Let us know about yourself and we will discuss more details together!

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