Training and Development Manager Maternity leave

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Our apps (iOS and Android) have the industrys highest reviews largely because of our customer-centric approach to how we build our products and operations. For example our customer service team responds in a matter of seconds in the customers own language.

Weve raised more than 707M in financing from renowned U.S. and European based investors such as ICONIQ Capital Tiger Global DST Prosus KKR Coatue 83North Goldman Sachs Highland Europe and EQT Ventures & EQT Growth among others. Weve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolts app as their Editors Choice Wired named the company one of the Hottest Startups in Europe Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list and the Nordic Startup Awards named Wolt Company of the Year.

In 2020 the Financial Times named us Europes second fastest growing company. Were still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology great food and making an impact in your city then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service our own logistics platform allows us to optimize our couriers work to get you the food you want as fast as possible and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion but we havent forgotten how to have fun along the way!

What youll be doing

As Training and Development Manager (Maternity Leave) you will be responsible for the ongoing and professional management of all training and onboarding processes across all Wolt Support sites including Tel Aviv Haifa Jerusalem remote teams and outsourced locations (and any additional sites that may be added in the future).

Youll play a key role in shaping the development of our Support organization ensuring that every team member receives the right tools knowledge and mindset to deliver world-class service while meeting company-wide KPIs and growth objectives.

Day-to-day in this role youll:

• Lead and mentor Training Managers across multiple sites.
• Oversee onboarding learning and development initiatives to meet Support KPIs.
• Continuously improve training programs and adapt them to evolving business needs.
• Collaborate with Recruitment and Site Managers to align goals insights and outcomes.
• Manage multiple training projects while maintaining high quality and consistency.

Our humble expectations

• Minimum one year in a senior managerial position.
• Strong background in training learning and people development.
• Proven experience in customer support or contact center operations.
• Excellent leadership communication and stakeholder management skills.
• Ability to work in a fast-paced changing environment.
• Flexibility to travel between sites.
• Positive proactive and people-oriented personality.

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis so if this sounds like an opportunity you want to pursue apply today!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.