Senior Manager – Global Billing Technical Support

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Shape Tomorrow with Ingram Micro Lead Global Billing Support

At Ingram Micro were empowering businesses to realize the promise of technology. Through our intelligent digital experience platform Ingram Micro Xvantage were transforming how our partners operatestreamlining billing enhancing customer experiences and driving innovation.

Were looking for a Senior Manager Global Billing Technical Support to lead a high-impact team resolving complex billing system issues and driving operational excellence across global markets.

Your Teams Mission
Youll lead a regional technical support team focused on resolving complex billing system issues improving customer experience and driving operational excellence. Your work will directly impact how we deliver seamless billing experiences across global markets.

What Youll Do

• Provide leadership and guidance to a group of technical support professionals through experienced supervisors fostering a culture of collaboration accountability and continuous improvement.
• Resolve complex billing issues (e.g. incorrect discounts missing invoice data system errors).
• Drive strategic planning and execution for billing support operations.
• Collaborate with Finance Billing Product and Engineering to improve systems and reduce ticket volume.
• Influence cross-functional roadmaps with customer insights.
• Monitor KPIs and implement process improvements.
• Represent the team in senior leadership forums.
• Ensure compliance with internal controls and support policies.

What You Bring

• Bachelors degree in Computer Science Information Systems or related field.
• 8 years in billing finance operations or revenue management; 3 years in a senior leadership role.
• Deep expertise in ERP/billing systems (SAP is a plus).
• Experience managing technical support teams and resolving system-related issues.
• Strong analytical and communication skills.
• Familiarity with Zendesk ServiceNow or Jira.
• SaaS or fintech experience is a plus.
• Lean Six Sigma or similar certification preferred.

Why Ingram Micro
Join a global company that invests in your growth. At Ingram Micro youll shape the future of technology work with cutting-edge tools like Xvantage and be part of a diverse inclusive culture that values your voice and your vision.