GCP Data Engineer WITH Genesys contact center Experience

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Only VISA Independent Candidates USC/GC only

Role: GCP Data Engineer WITH Genesys / contact center Experience.

Location: Phoenix AZ - Onsite

Contract

Yrs of Exp : 6 to 9 yrs.

Skill: Genesys ETL Apache Kafka API Denodo GCP

Required Skills & Experience

* Strong knowledge of Contact Center platforms experience with Genesys Engage / PureEngage data (InfoMart GAAP GIDB SpeechMiner) and at least one CCaaS platform (Five9 Google CCAI Platform or Amazon Connect).

* Solid understanding of contact center data models interactions calls agents queues routing wrap-up and states.

* Experience building and maintaining data pipelines and warehouses (BigQuery or similar).

* Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub

* Strong SQL and data modeling skills

Key Responsibilities

* Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart GAAP SpeechMiner) and cloud-based CCaaS platforms (e.g. Five9 Google CCAI Platform Amazon Connect).

* Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow Kafka or Pub/Sub.

* Support the design and development of hybrid on-prem and cloud data architectures ensuring seamless coexistence during migration.

* Build and maintain data models and warehouse tables (fact/dimension structures) for reporting and analytics.

* Collaborate with data architects to implement canonical data models data contracts and federated access layers.

Only VISA Independent Candidates USC/GC only Role: GCP Data Engineer WITH Genesys / contact center Experience. Location: Phoenix AZ - Onsite Contract Yrs of Exp : 6 to 9 yrs. Skill: Genesys ETL Apache Kafka API Denodo GCP Required Skills & Experience * Strong knowledge of Contact Cen...