Genesys Cloud Developer

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Genesys Cloud Developer

Location: Remote

Long Term Contract

Job Description

We are seeking an experienced Genesys Cloud Developer to design develop and support contact center solutions using Genesys Cloud (PureCloud). The ideal candidate will have strong hands-on experience in configuring and customizing Genesys Cloud features integrations and APIs to deliver scalable and high-quality customer engagement solutions.

Key Responsibilities

Design develop and implement Genesys Cloud (PureCloud) contact center solutions
Configure IVR call flows routing queues skills and campaigns
Develop and maintain Architect flows (Inbound Outbound Callbacks Bots)
Develop and manage Genesys Cloud CX APIs data actions and webhooks
Configure and support Genesys Cloud reporting and analytics
Troubleshoot and resolve production issues and performance bottlenecks

Required Skills & Qualifications

Strong experience with Genesys Cloud (PureCloud) platform
Hands-on expertise with Architect ACD Routing and IVR
Proficiency in JavaScript / / Python (for API integrations)
Familiarity with AWS services (preferred as Genesys Cloud runs on AWS)
Experience with CRM integrations (Salesforce ServiceNow Zendesk etc.)
Understanding of Contact Center operations and call flows

Position: Genesys Cloud Developer Location: Remote Long Term Contract Job Description We are seeking an experienced Genesys Cloud Developer to design develop and support contact center solutions using Genesys Cloud (PureCloud). The ideal candidate will have strong hands-on experience in configuring...