Job Summary
The Analyst will contribute analytics initiatives supporting customer-facing teams including Marketing Sales Customer Success Tech Support Customer Service and Professional Services. This role requires strong dashboard development skills using CRM Analytics (CRMA)with a solid understanding of business operations and data storytelling. This collaborative role requires strong communication skills.
Key Responsibilities
Dashboard Development & Visualization
- Support the development and maintenance of interactive dashboards to support strategic and operational decision-making.
- Translate complex datasets into intuitive visualizations tailored to different business audiences.
- Assist in implementing security and role-based views
Cross-Functional Analytics Support
- Partner with Rev Ops and customer-facing teams to define KPIs reporting needs and data sources.
- Deliver insights across the customer lifecycle-from lead generation and sales conversion to onboarding support and retention.
- Assist in post-sales analytics and reporting as needed
Data Strategy & Governance
- Ensure data accuracy consistency and integrity across dashboards and reports.
- Collaborate with data engineering and governance teams to align source systems definitions and refresh schedules.
- Support BI tool adoption activities.
Innovation & Enablement
- Assist with exploring new features and tools
- Provide training and documentation to business users on dashboard usage and interpretation.
- Remain informed of relevant tool updates
Job Summary The Analyst will contribute analytics initiatives supporting customer-facing teams including Marketing Sales Customer Success Tech Support Customer Service and Professional Services. This role requires strong dashboard development skills using CRM Analytics (CRMA)with a solid understand...
Job Summary
The Analyst will contribute analytics initiatives supporting customer-facing teams including Marketing Sales Customer Success Tech Support Customer Service and Professional Services. This role requires strong dashboard development skills using CRM Analytics (CRMA)with a solid understanding of business operations and data storytelling. This collaborative role requires strong communication skills.
Key Responsibilities
Dashboard Development & Visualization
- Support the development and maintenance of interactive dashboards to support strategic and operational decision-making.
- Translate complex datasets into intuitive visualizations tailored to different business audiences.
- Assist in implementing security and role-based views
Cross-Functional Analytics Support
- Partner with Rev Ops and customer-facing teams to define KPIs reporting needs and data sources.
- Deliver insights across the customer lifecycle-from lead generation and sales conversion to onboarding support and retention.
- Assist in post-sales analytics and reporting as needed
Data Strategy & Governance
- Ensure data accuracy consistency and integrity across dashboards and reports.
- Collaborate with data engineering and governance teams to align source systems definitions and refresh schedules.
- Support BI tool adoption activities.
Innovation & Enablement
- Assist with exploring new features and tools
- Provide training and documentation to business users on dashboard usage and interpretation.
- Remain informed of relevant tool updates
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