Network Technician Consultant

Columbia, IN - USA

Monthly Salary: Not Disclosed

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

SCOPE OF THE PROJECT:

The Division of Technology Services is responsible for developing implementing maintaining and supporting multiple mission-critical applications for the Department of Social Services. This position will also assist in enhancing the agencys facilities and network documentation efforts and contribute to a dashboard-driven view of agency assets. This position reports directly to the Senior Network Architect.

Duties/Responsibilities:

Install and implement LAN and wireless infrastructure including switches cabling APs and other components.
Troubleshoot and resolve moderately complex network issues and implement root cause prevention.
Monitor and optimize network performance document incident resolution paths.
Maintain and update SOPs diagrams and technical documentation.
Assist in hardware/network design configuration and infrastructure planning.
Maintain a complete and updated network equipment inventory and assist in lifecycle planning.
Evaluate new networking technologies and provide integration recommendations.

Facilities and Dashboard Support Tasks:

Collaborate with Facilities and Finance to update the master inventory of DSS locations including:
- Property ownership (county/private/DSS lease)
- Address county square footage network bandwidth.
- Parking details access control systems
- Price/cost DSS positions assigned to facility.
Work directly with James on floor plan/system inventory updates.
Add details to office floor plans including workstations and equipment placements.
Produce and maintain a centralized dashboard (working jointly with relevant DTS staff) that:
- Displays all facility data.
- Provides links to floorplans (PDF/CAD)
- Pulls in DSS personnel count facility components and system data.
Ensure facility data is well-documented and available in reportable format.

Additional Project-Based Tasks:

Perform physical audits and cleanup of network closets labeling and organizing to industry standards.
Update and maintain CAD/PDF as-built network diagrams including cable pathways patch panels and rack layouts for all 68 DSS office locations.
Conduct on-site cellular signal strength assessments using SIM-based tools to support SD-WAN carrier selection.

Deliverables:

Network closet audit reports (with before/after photos and patch documentation).
Up-to-date floorplans with workstations and network layouts for 68 offices.
Monthly summary of activities hours worked and progress.
SOPs and documentation for patching and network closet standards.
Dashboard implementation and associated facility data.

Required Skills:

(rank in order of Importance)

Basic to moderately complex knowledge of data network services and data communications.
Moderately complex to complex knowledge of methods of data network design and equipment configuration requirements.
Moderately complex to complex knowledge of office automation systems information processing operations fiber optics and microcomputer hardware/software as they relate to the latest trends in data networks connectivity.
Moderately complex to complex knowledge of computer system analysis design testing debugging and maintenance techniques.
Ability to assist with presenting technical and non-technical reports in a clear and concise manner.

Preferred Skills:

(rank in order of Importance):

Advanced network configuration & protocol knowledge.
Skilled in cable management patch panels fiber optics and troubleshooting in telecom/network closets.
Ability to produce clear comprehensive documentation of configurations procedures and incident log.

Familiarity with wireless infrastructure cloud networking (SD-WAN Azure) and VoIP technologies.

REQUIRED EDUCATION:

A bachelors degree in information technology systems computer science or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelors degree on a year-for-year basis.

SCOPE OF THE PROJECT: The Division of Technology Services is responsible for developing implementing maintaining and supporting multiple mission-critical applications for the Department of Social Services. This position will also assist in enhancing the agencys facilities and network documentation e...