Digital Platforms Head

To implement enable maintain scale secure entrench engage and commercialise the digital platforms and functionality for Consumer and High Net Worth (CHNW) Clients in country in alignment with platform enablers; Innovation overall segment value proposition and life journeys. To the vision and implementation of interventions to ensure that digital platforms are always on always secure and consistently deliver an exceptional client experience.

Essential Functions:

• Accountable for addressing and closing out audit findings within agreed timelines
• Accountable for implementing measures (leading and lagging) and measuring platform performance on an ongoing basis
• Accountable for the effective delivery of changes to digital platforms within agreed timelines
• Accountable to define build and scale capabilities required to ensure that digital platforms are always on always secure scalable and consistently offer an excellent client experience.
• Capabilities and engineering practices that optimize platform resilience and stability
• Analyses and interprets feedback received from customer and staff regarding enhancements to digital platforms and ensures necessary actions are taken to address issues (e.g. ensuring requirements are built to address these issues in the next iteration).
• Collaborate with security engineering and IT Security and fraud risk management of reduce bank and client losses by designing building and optimising security and fraud capabilities for digital platforms including foundational APIs
• Continually modernises platforms in line with what matters to customers
• Creates quarterly leave plans to ensure adequate coverage. Approves leave requests and leave sell requests
• Creates workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year.
• Defines the Digital Platform vision outcomes and communicates such to all relevant stakeholders.
• Demonstrates the impact of delivering enhancements to digital platforms; on cost; revenue and client experience.
• Determines development needs of the team ensuring they are future-ready. Ensures that development opportunities (training rotation on-the-job learning) are budgeted for and executed.

Qualifications :

Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Digital & eCommerce CHNW
Personal and Private Banking
8-10 years
Experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).

More than 10 years
Experience in understanding integration of digital and eCommerce sales growth around products solutions and go-to market plans. Experience in the development design and enablement of Digital and eCommerce value propositions that work for Consumer & HNW clients. Strong understanding of digital open banking and platform integration into a segment. Experience in leading integrating and delivering client solutions through multi-disciplinary teams.

Additional Information :

Behavioural Competencies:

• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Exploring Possibilities
• Making Decisions
• Providing Insights
• Resolving Conflict
• Taking Action

Technical Competencies:

• Agile Concepts
• Conducting Research
• Financial Acumen
• IT Systems
• Knowledge of Banking & Financial Service
• Vendor Evaluation and Management

Remote Work :

No

Employment Type :

Full-time