Assistant Spa Manager
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Job Location:
Constantia - South Africa
Monthly Salary:
ZAR 15 - 570
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Assistant Spa Manager Luxury Hotel Constantia
Kendrick Recruitment is now seeking a passionate and professional Assistant Spa Manager to join a prestigious luxury hotel in Constantia. The ideal candidate will support the Spa Manager in ensuring an exceptional guest experience and maintaining the spas reputation as a sanctuary of relaxation and rejuvenation.
Salary: Negotiable dependent on experience
Key Responsibilities
Guest Experience & Operations
Uphold the spas reputation as a sanctuary through exceptional service presentation and professionalism.
Ensure smooth coordination of bookings treatment consultations and guest flow.
Respond promptly and empathetically to guest enquiries preferences and feedback.
Prepare reception for shift handovers and ensure guest materials are readily available.
Maintain the highest standards of cleanliness safety and hygiene throughout the spa.
Oversee accurate billing and cash handling procedures.
Sales & Revenue Management
Drive treatment programme and retail revenue through strategic scheduling and effective upselling.
Motivate the team to achieve individual and collective sales targets.
Identify opportunities to enhance revenue through promotions and retail initiatives.
Monitor retail stock levels manage inventory and adjust par levels based on demand.
Record turn-away business and returning guests to support future planning.
Leadership & Personnel Management
Foster a positive accountable and growth-oriented team culture.
Train mentor and support spa receptionists and therapists in their professional development.
Prepare duty rosters aligned with operational demands and staff wellbeing.
Conduct onboarding appraisals and performance management in line with brand standards.
Duty Management
Act as Duty Manager when required ensuring smooth day-to-day operations.
Lead daily briefings to communicate goals guest expectations and performance updates.
Represent the spa at interdepartmental meetings maintaining focus on guest care and service standards.
Handle guest issues with discretion and professionalism to maintain trust and satisfaction.
Health Safety & Compliance
Ensure full compliance with Health and Safety regulations and hygiene standards.
Deliver regular safety training and uphold all legal and ethical obligations.
Identify potential risks and address them proactively to ensure a safe and serene environment for both guests and staff.
This is an exciting opportunity for a dedicated hospitality professional with a passion for wellness and exceptional guest service to take the next step in their career within a leading luxury environment.
If you meet the above requirements and are looking for your next challenge please send your CV to Kendrick Recruitment to apply.
Required Skills:
experience
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more
