Service Support Specialist at OMNIC Self-Service Solutions

OMNIC Self-Service Solutions is an international team turning self-service into the new standard. We set a Guinness World Record for the largest fully automated parcel locker and are scaling networks every day to make delivery faster and more convenient. Were looking for a Support Service Manager to help our engineering teams operate flawlessly: youll impact the service quality for thousands of users resolve issues swiftly and keep systems in perfect order. If you love clean data quick decisions and people at the center your impact will be visible from day one.

Mission

• Provide reliable and efficient support to ensure smooth installation and maintenance of parcel locker networks.

• Deliver high-quality service by coordinating engineers resolving issues quickly and maintaining accurate records in all systems.

Requirements

• 13 years of experience in a customer/service support role.

• Confident PC and Internet user with the ability to learn new software quickly.

• Strong organizational skills and the ability to multitask in a fast-paced environment.

• High level of attentiveness efficiency and focus on providing excellent service.

• Results-driven mindset and proactive problem-solving skills.

• English language skills at B1 level are a plus.

Key Responsibilities

• Service Coordination: Plan and assign tasks for field engineers monitor progress and ensure timely completion of installation and service requests.

• Issue Management: Respond promptly to engineer inquiries escalate technical issues when necessary and track resolutions.

• System Maintenance: Keep all activities updates and reports accurately recorded in internal systems and tools.

• Communication: Maintain clear professional communication with engineers partners and internal teams to ensure seamless operations.

• Quality Focus: Ensure every customer and project receives exceptional service and support.

Key Goals

• Align departmental objectives with overall business strategy to drive sustainable growth.
• Enhance operational efficiency through data-driven decision-making and continuous improvement.
• Foster a culture of innovation adaptability and strategic problem-solving.
• Ensure measurable impact on key performance indicators and long-term success.
• Develop and implement forward-thinking strategies to maintain competitive advantage.

Working conditions

• Office-based role (VDNG- Kyiv).

• Shift schedule coordinated with the team; no night shifts.

• Training provided (onboarding and ongoing upskilling for effective performance).

• A team environment that encourages professional growth.

If you are a motivated professional looking to make a tangible impact and excel in your career we invite you to apply and join us at OMNIC. Together we can create a better future for our planet and redefine the logistics industry.