Tele Caller Finance-Surat-Upto 30k
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Job Location:
Monthly Salary:
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Profile:Tele Caller for UK Dental clinic
Experience:1-2 years
Salary Range: Upto15k-30k
Job Overview:
We are seeking a Telecaller for a UK clinic. The candidate will handle outbound calls patient enquiries and complaints. The role involves providing appropriate solutions and alternatives within time limits following communication procedures guidelines and policies. The Telecaller will welcome and greet patients over the phone keep records of customer interactions process customer accounts and file documents. The position requires working with hospital information systems and understanding medical terminology.
Required Education:
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Graduate / Post graduate in any field
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Basic course in computers is desirable (MS Office Word basic Excel knowledge)
Experience:
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1 to 2 years preferably hospital industry
Requirement:
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Fluent English and excellent communication skill for outbound calls
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Handle patient enquiries complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Follow communication procedures guidelines and policies
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To welcome and greets patients over the phone
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Keep records of customer interactions process customer accounts and file documents
Principal Responsibilities:
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Receiving Calls
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Giving Information
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Transferring Calls to the required department
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Making outbound calls
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Taking Messages
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To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations (e.g. if a patient refuses to pay his/her bill they should know how to handle him or her)
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To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix
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To give accurate and tactful explanations to visitors patients and hospitals employees and in recording exact information for messages
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To understand and apply knowledge of medical terminology
Required Skills:
PhotoshopIllustrationinnovativeCreativity SkillsAfter Effects
Key Skills
- Forecasting
- Financial Services
- GAAP
- Accounting
- IFRS
- Regulatory Reporting
- Financial Analysis
- Financial Modeling
- Budgeting
- Financial Report Interpretation
- Financial Management
- Financial Planning
