Retail Store Manager- Full Time

Retail Supervisor - Full Time

Cherie Amour is looking for a full time Retail Supervisor to join our team. Our office is located in the heart of downtown Pullman home of the WSU Cougars.

We believe that offering our customers the best experience whether it be online or in person is the key to success. We want to create a fun safe space for women to shop on the Palouse and set a standard of kindness and professionalism for our customers. Our marketing team works to empower women through customer reach on social media email campaigns web design and in-house events.

Responsibilities and Goals:

• Actively work the sales floor including merchandising assisting guests and maintaining the store appearance
• Train and oversee the daily work activity of part-time employees
• Track team performance training needs or other areas of needed improvement and provide critical feedback in a productive respectful manner
• Help resolve customer and/or employee issues and complaints appropriately timely and with respect while escalating problems to the management team when necessary
• Work directly with our marketing team to plan advertise and host in-house events for the community
• Assist with content creation for social media web design ads emails promotions and TikToks
• Manage inventory product flow and shipments
• Help to maintain website appearance and online merchandising by creating collections for monthly web refresh
• Maintain a strong work ethic with a total commitment to success

• Work with the department manager directly to strategize and help team meet important objectives and KPIs

Experience and Requirements:

• Excellent written and verbal communication skills
• Preferable 2 years in retail
• Previous leadership roles or experience
• Experience mentoring and/or training others
• Effective time management attention to detail and strong organizational skills
• Critical thinking and problem solving skills are a must
• Proven experience with crucial conversations or escalated problem management
• Experience creating content for all social platforms and an eye for true understanding of fashion trends

Youll love this job if...

• You like making things easy and smooth for both customers and team members - If theres a bump in the road you love to smooth it out!
• You are a natural leader and are comfortable receiving and giving constructive criticism.
• You are motivated and energized by interacting with and helping others. Empowering our clients is always a number one priority!
• You love learning new ways of doing things and growing in your position.
• Youre a positive person that brings excitement and joy to the workplace.
• You bring solutions to the table not just problems - however you arent afraid to notice and point out where mistakes are being made and how we can improve.
• Youre comfortable with a little chaos and uncertainty in your position. We move fast and the tasks can change throughout the day. Sometimes we have to roll with the punches to ensure clients are well taken care of!
• Youre looking for a growing career in the fashion marketing industry and love a retail environment.

More about us:

Interested in joining our team

Please submit your resume and look for a call from one of our Hiring Managers. We cant wait to meet you!

Required Experience:

Manager