Senior Manager, eCommerce Product Booked Guest SFCC

Fort Lauderdale, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

One of the best-known names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazingSenior Manager eCommerce Product - Booked Guest SFCCto fill this role which is based in our LOCATION office. The Senior Manager eCommerce Product Booked Guest (SFCC) is responsible for leading the strategy development and optimization of the digital experience for booked guests across Princess Cruises eCommerce platform namely the web and mobile app. This role focuses on enhancing the post-booking journey including itinerary management upsell opportunities and personalized guest interactions using Salesforce Commerce Cloud and related technologies. The ideal candidate will bring deep expertise in product management digital commerce and SFCC with a strong understanding of how to drive engagement onboard revenue and operational efficiency. This position reports to the Director of eCommerce Product Management Booked Guest and collaborates closely with engineering marketing analytics and operations teams as well as other ecommerce product leaders.

Here is a summary of what Princess is looking for in its Senior Manager eCommerce Product - Booked Guest this you

Responsibilities

Lead SFCC Product Strategy for Booked Guest Experience.
Define and execute the product roadmap for the booked guest digital experience leveraging Salesforce Commerce Cloud capabilities.
Prioritize features that enhance personalization upsell opportunities and guest satisfaction.
Collaborate with engineering and architecture teams to implement scalable secure and high-performing solutions.
Lead integrations with third-party tools and internal systems to support Onboard revenue initiatives changes add-ons and guest experience.
Use data-driven insights to improve the user experience increase conversion of pre-cruise purchases and reduce call center volume.
Champion A/B testing personalization strategies and continuous UX improvements.
Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities.
An understanding of statistical analysis and experimental design with expertise in data tools such as Google Analytics Adobe Omniture Heap or similar tools.
Partner with marketing operations analytics and customer service teams to align on goals gather feedback and ensure seamless execution.
Communicate product vision KPIs and progress to senior leadership.
Manage a team of product managers and analysts. Foster a culture of innovation accountability and agile best practices.
Oversee sprint planning backlog grooming and product lifecycle management.

Requirements

Bachelors degree in business Marketing Computer Science or a related field; MBA preferred.
Strong understanding of digital commerce user experience and product lifecycle management.
Proficiency in Salesforce Commerce Cloud or similar enterprise eCommerce platforms.
Excellent communication and stakeholder management skills.
10 years of product management experience with at least 5 years focused on eCommerce or digital platforms.
3 years of experience managing SFCC-based products or similar platforms.
Demonstrated success in launching and optimizing customer-facing digital products.
Experience in the travel hospitality or retail industries is highly desirable.
Hands-on experience with A/B testing personalization and analytics tools.
Beginning in 2028 this position will remain on the same TuesdayThursday in-office schedule but will transition to our new headquarters in the Miami FL area.

What You Can Expect

Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives

Our Culture Stronger Together

Our highest responsibility and top priority is compliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact

#PCL

Required Experience:

Senior Manager

DescriptionOne of the best-known names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Bo...

Description

Here is a summary of what Princess is looking for in its Senior Manager eCommerce Product - Booked Guest this you

Responsibilities

Lead SFCC Product Strategy for Booked Guest Experience.
Define and execute the product roadmap for the booked guest digital experience leveraging Salesforce Commerce Cloud capabilities.
Prioritize features that enhance personalization upsell opportunities and guest satisfaction.
Collaborate with engineering and architecture teams to implement scalable secure and high-performing solutions.
Lead integrations with third-party tools and internal systems to support Onboard revenue initiatives changes add-ons and guest experience.
Use data-driven insights to improve the user experience increase conversion of pre-cruise purchases and reduce call center volume.
Champion A/B testing personalization strategies and continuous UX improvements.
Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities.
An understanding of statistical analysis and experimental design with expertise in data tools such as Google Analytics Adobe Omniture Heap or similar tools.
Partner with marketing operations analytics and customer service teams to align on goals gather feedback and ensure seamless execution.
Communicate product vision KPIs and progress to senior leadership.
Manage a team of product managers and analysts. Foster a culture of innovation accountability and agile best practices.
Oversee sprint planning backlog grooming and product lifecycle management.

Requirements

Bachelors degree in business Marketing Computer Science or a related field; MBA preferred.
Strong understanding of digital commerce user experience and product lifecycle management.
Proficiency in Salesforce Commerce Cloud or similar enterprise eCommerce platforms.
Excellent communication and stakeholder management skills.
10 years of product management experience with at least 5 years focused on eCommerce or digital platforms.
3 years of experience managing SFCC-based products or similar platforms.
Demonstrated success in launching and optimizing customer-facing digital products.
Experience in the travel hospitality or retail industries is highly desirable.
Hands-on experience with A/B testing personalization and analytics tools.
Beginning in 2028 this position will remain on the same TuesdayThursday in-office schedule but will transition to our new headquarters in the Miami FL area.