Senior Assigned Solutions Engineer

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 30-10-2025

Vacancies: 1 Vacancy

Job Summary

We are continuing to grow our Managed Services Practice and hiring an experienced and customer-focused Senior Assigned Solutions Engineer to join our networking this role you will serve as the primary technical point of contact for assigned customer accounts providing expert guidance support and proactive solutions to ensure optimal performance of their IT environments.

Some responsibilities include but are not limited to the following:

Technical leadership for a defined set of customer accounts
Final ownership of escalated tickets
Work with Customer and NOC to evolve and improve monitoring services
Produce and use data to identify trends affecting customers environments
Build strong working relationships with assigned customers to improve quality of service
Coordinate resources when needed for quick resolution (NOC Field Vendor)
Support PS project scoping delivery and transition as necessary to ensure quality and continuity of service
All other duties as assigned

Skills:

Strong hands-on experience working with Cisco Meraki and Fortinet networking solutions
Ability to build strong trusting relationships with customers and inernal teams
Ability to work independently and collaboratively
Demonstrated track record for managing work through a case management system and adhering to process
Adaptability to changing priorities as needed
Ability to troubleshoot and communicate transparently and appropriately in high visibility outage situations
Demonstrated positive and professional interpersonal skills as well as strong written and verbal communications skills
Excellent communication interpersonal and customer service skills with the ability to communicate complex technical concepts in simple and clear terms to customers and sales teams as well as others
Exceptional problem-solving analytical and decision-making skills with the ability to prioritize and manage multiple tasks and projects effectively
Strong organizational detail-oriented time management and documentation skills
Strong knowledge and proficiency with Microsoft Office products (Word Excel PowerPoint) networks and systems such as HP and Dell
Experience with LAN WAN and WLAN technologies
Knowledge in implementation and troubleshooting network devices
Configures and troubleshoots VPNs for end user access
Technical knowledge of storage virtualization and compute across multiple vendors
Experience working with diverse environments
Maintains a high level of confidentiality professionalism and a courteous demeanor
Ability to perform effectively in high-pressure environments and respond to critical issues with urgency and composure
Works with other internal teams to create and update technical standards deliver performance metrics/reporting and raise management awareness to reduce customer risk and reactive support time
All other duties as assigned

Education and Experience:

Bachelors degree in Computer Science Information Technology/related field or equivalent work experience
8 years of experience in IT engineering or a similar technical role within a managed services or IT services environment
Strong technical skills and knowledge in various areas of IT such as networking hardware software cloud security and troubleshooting including strong hands-on experience working with Cisco Meraki and Fortinet networking solutions
Solid leadership coaching and mentoring skills with the ability to motivate and inspire others to achieve their goals and deliver exceptional results
Industry technical certifications in relevant IT domains such as CompTIA Microsoft Cisco and/or AWS preferred

If you are passionate about technology enjoy solving complex problems and are committed to client success we want to hear from you! We offer competitive compensation and benefits packages including remote friendly culture medical/dental/vision 401(k) plan career path program employee appreciation events paid certifications & trainings paid vacations/holidays and much more. Submit your resume on our careers site today to take your career to the next level!

Required Experience:

Senior IC

Some responsibilities include but are not limited to the following:

Technical leadership for a defined set of customer accounts
Final ownership of escalated tickets
Work with Customer and NOC to evolve and improve monitoring services
Produce and use data to identify trends affecting customers environments
Build strong working relationships with assigned customers to improve quality of service
Coordinate resources when needed for quick resolution (NOC Field Vendor)
Support PS project scoping delivery and transition as necessary to ensure quality and continuity of service
All other duties as assigned

Skills:

Strong hands-on experience working with Cisco Meraki and Fortinet networking solutions
Ability to build strong trusting relationships with customers and inernal teams
Ability to work independently and collaboratively
Demonstrated track record for managing work through a case management system and adhering to process
Adaptability to changing priorities as needed
Ability to troubleshoot and communicate transparently and appropriately in high visibility outage situations
Demonstrated positive and professional interpersonal skills as well as strong written and verbal communications skills
Excellent communication interpersonal and customer service skills with the ability to communicate complex technical concepts in simple and clear terms to customers and sales teams as well as others
Exceptional problem-solving analytical and decision-making skills with the ability to prioritize and manage multiple tasks and projects effectively
Strong organizational detail-oriented time management and documentation skills
Strong knowledge and proficiency with Microsoft Office products (Word Excel PowerPoint) networks and systems such as HP and Dell
Experience with LAN WAN and WLAN technologies
Knowledge in implementation and troubleshooting network devices
Configures and troubleshoots VPNs for end user access
Technical knowledge of storage virtualization and compute across multiple vendors
Experience working with diverse environments
Maintains a high level of confidentiality professionalism and a courteous demeanor
Ability to perform effectively in high-pressure environments and respond to critical issues with urgency and composure
Works with other internal teams to create and update technical standards deliver performance metrics/reporting and raise management awareness to reduce customer risk and reactive support time
All other duties as assigned

Education and Experience:

Bachelors degree in Computer Science Information Technology/related field or equivalent work experience
8 years of experience in IT engineering or a similar technical role within a managed services or IT services environment
Strong technical skills and knowledge in various areas of IT such as networking hardware software cloud security and troubleshooting including strong hands-on experience working with Cisco Meraki and Fortinet networking solutions
Solid leadership coaching and mentoring skills with the ability to motivate and inspire others to achieve their goals and deliver exceptional results
Industry technical certifications in relevant IT domains such as CompTIA Microsoft Cisco and/or AWS preferred

Required Experience:

Senior IC