Service Desk L1 (Onsite, Manila)

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

EIL Global is looking for an experienced L1 Service Desk professional to join our team for a full-time onsite project in Manila Philippines.

Type: Independent Contractor Experience: 34 years

Language: Fluent in Mandarin / Korean / Japanese (speaking reading writing any one language) Good English

Role Responsibilities:

Provide IT Infrastructure support including troubleshooting hardware software OS and network issues.

Hands-on experience with Windows & Mac OS Active Directory Messaging and User Profile Administration.

Application installation/uninstallation Outlook & MS Office troubleshooting.

Support end-users with laptops desktops MFDs mobiles and tablets. Work with ticketing tools such as ServiceNow / Remedy.

Handle PC setup configuration and break-fix activities

Requirements:

34 years of experience in IT support / Service Desk / System or Network Admin

Strong understanding of PC setup configuration and break-fix activities.

Excellent customer management communication and interpersonal skills.

Able to work independently and meet deadlines

MCP / ITIL certification is a plus (not mandatory)

Local candidates currently in the Philippines only

Interested

Please share your updated CV along with:

Contact Number

Preferred Contact Time

Current Salary

Expected Rate

Current Location

Visa/Citizenship

Notice Period

Language Proficiency (Mandarin / Korean / Japanese)

91-

Required Skills:

IT Infrastructure support troubleshooting hardware issues troubleshooting software issues troubleshooting OS issues troubleshooting network issues hands-on experience with Windows OS hands-on experience with Mac OS Active Directory experience Messaging administration User Profile Administration application installation/uninstallation Outlook troubleshooting MS Office troubleshooting supporting end-users with laptops supporting end-users with desktops supporting end-users with MFDs supporting end-users with mobiles supporting end-users with tablets using ticketing tools like ServiceNow using ticketing tools like Remedy PC setup PC configuration break-fix activities customer management communication skills interpersonal skills independence meeting deadlines

EIL Global is looking for an experienced L1 Service Desk professional to join our team for a full-time onsite project in Manila Philippines. Type: Independent Contractor Experience: 34 yearsLanguage: Fluent in Mandarin / Korean / Japanese (speaking reading writing any one language) Good English Ro...