Clinic Services Specialist Ophthalmology Surgery Scheduling

The University of Iowa Health Care Department of & Visual Sciences is seeking a 100% Clinic Services Specialist (CSS) Ophthalmology Surgery Scheduling to schedule all surgeries and minor room procedures across multiple sub-specialties for staff physicians in the Department of Ophthalmology & Visual Sciences with the goal to ensure all patients are scheduled correctly. The CSS Surgery Scheduling confirms the correct visit types provider date length of surgical procedure and time utilized determines the appropriate schedule in the timeframe that is in line with what is requested for the plan of care and certifies the appropriate appointment prerequisites are completed and obtained. This position coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit informs the patient of their visit specific preparatory instructions and ensures notification about their upcoming surgery. The CSS follows the appropriate workflows to confirm the patient is financially secured for their visit. This position is responsible for the reception and checking in of surgical patients patients; patients arriving for photography testing as well as Ocularist appointments. This includes processing initial paperwork and collaborating with nursing staff of patients arrival. The CSS manages the complexity of the ophthalmology nurses station and delegates daily responsibilities to each of the nursing staff in order to appropriately utilize resources. The position provides information to patients visitors and staff based upon knowledge of policies and procedures in assigned and related work areas and anticipates the needs of the patient and serves as a patient advocate. The CSS works closely with the Iowa Lions Eye Bank for cornea tissues as it is needed for surgical procedures ensuring that we have the appropriate tissue on site for the procedure and serves as the primary triage person for the nurses station while using critical and independent judgment in determining how to assist patients and when to reach out for additional assistance. The CSS upholds the departments best practices quality and professionalism standards and policies and serves as a mentor coach role model and service excellence ambassador for staff co-workers patients and visitors. The CSS may complete special projects for the department attend clinic or department meetings to serve as a scheduling content expert and will perform other duties as assigned.

POSITION RESPONSIBILITIES

• Receives/monitors patients visitors physicians nursing staff fellow employees and others at the nurses station.

• Confirms demographics insurance MSP and caregiver information and makes changes as needed.

• Provides direction for patient flow as they arrive. Prioritizes patients based on need staffing and current activity.

• Remains engaged with patient satisfaction for wait times prompt follow-up communication and close loop not only with patients but with the health care team.

• Schedules and repositions surgeries for Ophthalmology. Collaborate with other surgeons when multi sub specialties are needed to perform complex procedures.

• Determines allocation of OR schedule between multiple locations to ensure maximum faculty efficiency.

• Participates in quality assurance measures related to adding CPT codes on surgical orders and/or work referral workques.

• Monitors/makes adjustments to Qgenda for physician absence in relation to looking surgical time.

• Utilizes critical thinking skills to determine urgency of patient phone calls.

• Answers questions about clinic surgical procedures according to department instructions.

• Coordinates EUA (exam under anesthesia) surgical procedures with MRI and our internal Echography team.

• Coordinates diagnostic services across hospital.

• Coordinates complex surgical scheduling across multi-specialty areas involving multiple areas to ensure that combined surgical cases are scheduled with correct physicians and resources.

• Coordinates with Iowa Lions Eye Bank to ensure eye tissue is here on the day of surgery for the provider.

• Triages and serves as the primary point of contact for Nurses station and is responsible for assigning work responsibilities for the nursing staff each day.

• Responsible for determining surgical room allocation every 4 weeks for room utilization.

• Coordinates surgeries and minor room procedures in four different locations and with multiple sub specialties across the institution.

• Partners with department administration in budget preparation regarding allocation of surgical revenue projects and determine capacity for future growth.

• Takes an active role in strategic planning in determining future faculty and nurse staffing.

• Modifies snap board scheduling process for the procedure suite.

• May perform other duties as assigned.

University of Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.

Percent of Time: 100%

Schedule: Preferred schedule Monday - Friday 8:00a-5:00p. Schedule may be modified to fit candidate and clinic needs.

Location: UIHC Iowa City

On Campus: This position is performed fully on campus.

Pay Level: 3A