EDM Analyst with Dutch (MF)

Air Liquide Europe Business Services (ALEBS) was created in 2019 in Lisbon Portugal with the mandate to provide financial services for Air Liquide European the space of 4 years it has expanded to over 400 employees based in 3 office locations: Lisbon Tomar and Guarda. The geographical scope was extended to include besides the European affiliates also entities located in Africa Middle-East and India and the operational scope was extended and includes today not just Finance but also Human Resources.

How will you CONTRIBUTE and GROW

Key areas of responsibility

• Resolve enquiries leveraging on knowledge base documents (e.g. FAQs job aids policy documents etc) within the agreed service levels as defined in the Service Level Agreement (SLA)

• Provides regular status updates to employees and partners maintaining contact until request is resolved

• Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners

• Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required

• Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system

• Properly escalate complex enquiries to the next level of support or relevant subject matter experts

• Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base

Are you a MATCH

Requirements:

• Degree in HR / Social Sciences / Administration or similar

• Fluent in Dutch and Intermediate in English (written and spoken). Extra languages are valued (e.g. Arabic; Spanish; French; Italian; German; Swedish)

• Strong organizational and time-management skills

• Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people

• Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers executives business partners and subject matter experts from various countries cultures and business levels

• Ability to ask the relevant questions to understand and clarify issues attempt resolution and escalate problems if unable to resolve

• Ownership and capability of working independently taking initiative and following up on assigned projects

• Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility

• IT savvy and resourceful on leveraging various tools (knowledge management document management HR systems) to obtain required information to resolve queries and issues

• Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)

Nice to have:

• Availability to travel when possible and if necessary

• ServiceNow and Workday experience

Our Differences make our Performance

At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.