Program Manager, Retail Customer Experience Survey System
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Job Location:
Cupertino, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
In this role you will spearhead initiatives to build optimize and maintain the robust operational systems of our high-impact high-visibility customer survey program. You will be instrumental in driving the overarching program infrastructure strategy ensuring surveys are aligned to organizational goals with key partners while expertly balancing strategic vision with hands-on project execution. Your contributions will directly enhance technological innovation within our daily operations.
- 7 years project management experience with dedication to continuous improvement operational excellence quality and a willingness to challenge the status quo.
- A proven track record of leading complex cross-functional initiatives preferably within a technical or data-focused environment.
- Experience utilizing and leading teams through both Waterfall and Agile project management methodologies including primary ownership for creating effective project plans with detailed timelines.
- Excellent written and verbal communication skills with the ability to effectively convey complex technical concepts to diverse audiences influence partners at all levels and foster collaborative relationships.
- Bachelorʼs Degree or equivalent industry experience.
- Experience working in a customer experience and/or retail function ideally with multi-channel platforms (e-commerce in-store digital platforms).
- Quantitative market research background is beneficial particularly with international research and on the vendor side bringing an understanding of diverse client needs and research methodologies.
- Experience in system design specifically orchestrating the integration and functionality of reporting tools and databases.
- Working knowledge of (or willingness to learn) data querying languages (SQL especially with Snowflake) data visualization tools (such as Tableau Streamlit) text analytics and emerging technologies such as large language models and generative AI.
- Ability to create diagrams and documentation describing complex relationships between systems and surveys (Miro OmniGraffle Visio).
- Relevant certifications in project management change management and/or business analysis (such as PMP PMI Scrum Six Sigma) are a plus but not mandatory.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
