Support Analyst
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Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Support Analyst 9004 Fixed Term Contract until 30 September 2026 37 hours per week 31537 to 33699 per annum (Scale G) County Hall Norwich
We are seeking a positive analytical and customer-focused individual to join our Social Care and Education Systems Helpdesk team supporting our users with system queries and issue resolution.
For this Analyst role you will need to have provided support to system users and/or worked in a helpdesk type role previously and be able to demonstrate your knowledge and experience of this type of working environment. Were looking for people who are curious driven and detail orientated.
You will have a commitment to delivering high quality services for the people of Norfolk and a willingness to learn about new areas of business. You will be a team player with the ability to work collaboratively with others and with a flexible and adaptable approach to your daily work.
You will have strong interpersonal skills and be comfortable in a demanding environment working to tight deadlines whilst managing and solving a wide range of risks and issues. You will be comfortable working within a project team and managing your workload between project and BAU system support.
If you are interested in this exciting opportunity we would like to hear from you. If you would like to discuss the role please contact Jonathan Abbs Business Analyst on or
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time part time remote and hybrid working dependent on your job role and business need.
- Financial benefits such as:
- Norfolk Rewardsour employee discounts programme which helps yousave money on almost anything from everyday groceries and clothes to holidays new technology gym membership trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution life assurance death in service payments and dependants pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together make the most of our workspaces enjoy a healthy work-life balance and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work with hybrid working a key feature formany roles. Our technology platform and equipment are first class enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Before you apply we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on ourTerms and Conditionshere.
Already a Norfolk County Council employee See and apply for all internal and external vacancies viamyOracleusing your @ or @ email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 05 November 2025 23:55
All other applicants closing date: 12 November 2025 23:55
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building ... View more
