Director of Product Design

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

At Clover a Fiserv company we are committed to providing small businesses the tools technology and support they need to succeed and grow. Our solutions let you accept payments run your business and sell more. As part of Fiserv we come from a larger team of problem solvers that serve millions of businesses worldwide. That means that our Clover customers benefit from a wealth of experience technology and industry expertise.

What does a successful Director of Product Design do at Fiserv
You will play a critical role in shaping the digital experience across Clovers diverse product offerings and will oversee the UX strategy and execution within the Clover Design organization while also engaging in hands-on design work.

With your deep understanding of user-centered design principles a passion for innovation and the ability to collaborate effectively with cross-functional teams to drive excellence in product design you will bring your proven track record of leading successful UX initiatives in a complex multi-disciplinary environment to create user-friendly elements for Clover.

What you will do:

Product Design Direction

• Develop and implement a comprehensive UX strategy that aligns with Clovers business goals and enhances the overall digital experience for clients and users.

• Actively participate in the design process by creating wireframes prototypes and high-fidelity mockups for key projects demonstrating best practices in user experience design.

Team Management

• Establish clear performance metrics and goals for the UX team this role will directly manage ensuring alignment with the broader objectives of Clover.

• Collaborate with product management engineering marketing and other stakeholders to integrate UX best practices into the product development lifecycle.

• Serve as a key liaison between Clover Design Team and teams across Clover to ensure a cohesive approach to design and user experience.

Strategic Thought Partnership

• Oversee user research initiatives to gather insights on user needs behaviors and pain points translating findings into actionable design recommendations.

• Present findings and recommendations to executive leadership demonstrating the value of UX in driving business success.

• Advocate for the importance of UX within the organization influencing stakeholders at all levels to prioritize user-centered design.

What you will need to have:

• 12 years of experience in user experience design with Fintech/Payments domain experience.

• 5 years in a People Management role overseeing and managing projects and external partners with a proven track record of success bringing products to market scaling and unlocking growth.

• Bachelors degree in Design Human-Computer Interaction Psychology or a related field or an equivalent combination of education work or military experience.

• Extensive knowledge of human-centered design processes and artifacts and the ability to deliver task flows journey maps product maps content models product specifications design systems and more.

• Ability to manage multiple projects simultaneously at varied stages of completion ensuring the success of product designers and the product managers and engineers they work with.

• Experience managing people providing guidance and mentorship educating by example and leveling up those around you.

• Strong analytical and problem-solving skills an evidence-based approach comfort leading in a culture that values healthy and constructive debate.

• A genuine passion for good questions sound process and potent insights and the ability to effectively advocate for research and testing.

• Strong strategic thinking a deep knowledge of best-practices and how to apply them and skill in the creative assembly of innovative solutions.

What would be nice to have:

• Experience managing teams working with AI technology and/or designing AI-powered products

• Experience working as a principal individual contributor demonstrated capacity to lead from the front and a willingness to get your hands dirty

• Knowledge of advanced features of design and prototyping tools what can be done and how and an ability to push for higher standards of rigor and efficiency

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Salary Range

These pay ranges apply to employees in Sunnyvale California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.