Home Lending Product, Executive Director, Chief of Staff and Chief Administrative Officer

JPMorgan Chase is seeking a dynamic strategic leader to serve as Business Manager (Chief of Staff) for our Product Development team in Home this high-impact role you will partner directly with the Head of Product to drive operational excellence lead transformation initiatives and shape our teams engagement culture and narrative.

You will connect strategy to execution build scalable systems and ensure our team operates with clarity consistency and accountability. This is a unique opportunity for a leader who thrives in ambiguity influences without authority and energizes teams to deliver results. If you thrive in ambiguity lead desirable outcomes and energize teams we want to meet you.

Job responsibilities

• Connect dots across products operations and strategy; anticipate whats next and shift priorities before others even notice the wind change. Thrive in ambiguity by translating vision into actionable roadmaps and proactively positioning the team for future success.
• Craft compelling narratives that influence decisions and inspire action. Translate complexity into clarity for multiple audiencesfrom engineers to executives. Make every presentation report or update impossible to ignore.
• Build structure from chaos without slowing the pace. Create repeatable scalable systems that enable leaders to focus on transformationnot administration. Obsessed with outcomes metrics and accountability you ensure the team delivers measurable results and maintains high standards
• Serve as the Head of Products right handtrusted to make decisions shape messaging and represent priorities at all levels. Communicate with precision and impact commanding credibility with senior leaders; not just take notes but driving the conversation forward and ensure the teams voice is heard.
• Fluent in budgets forecasts and business cases; equally comfortable challenging assumptions or defending ROI. Know how to tie every initiative back to commercial outcomes and customer value. Turn data into decisionsfast ensuring financial discipline and strategic impact in every project.
• Energize change champion modern agile ways of working and drive progress across people process and technology. Break silos and unblock execution to ensure the team moves forward efficiently and collaboratively.
• Lead without authority; mobilize teams through credibility clarity and momentum. Elevate performance sharpen thinking and raise the bar for everyone around you. Balance diplomacy with backboneknowing when to push and when to partner to achieve the best outcomes.
• Focus on what matters most and have the courage to say no when needed. Deliver on essentials without losing sight of innovation. Get things doneno drama no excuses no dropped balls.
• Set a tone of excellence urgency integrity and optimism across teams. Make transformation feel achievableand contagiousby embodying curiosity resilience and a commitment to continuous improvement.

Required qualifications capabilities and skills

• 6 years in management consulting strategy or operational leadership (financial services/mortgage banking preferred)
• Experience influencing outcomes driving change and delivering results in complex environments
• Exceptional problem-solving communication and stakeholder management skills
• Advanced proficiency in Excel and PowerPoint
• Bachelors degree in a relevant field: A degree in Business Communications Computer Science Engineering or a related field or equivalent practical experience