Technology Support SR Specialist Test Analyst II
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Job Location:
Irvine, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Embark on a career where innovation meets support assisting customers with the highest quality standards and satisfaction.
As a Technology Support Sr Specialist in JPMorgan Healthcare Payments you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware software and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements defining test approach and executing end-to-end test cases.
Job responsibilities
- Design develop execute and maintain test plans and test cases for frontend and backend solutions
- Participate in complete software development life cycle including analysis design test execution test automation and operational rollout
- Provide first-line support for hardware software and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
- Assist in the timely delivery of technology support services to internal customers coordinate resources and activities to ensure high-quality standards and customer satisfaction
- Contribute to optimal system functionality by applying emerging knowledge of hardware components peripherals devices and network expertise
- Use problem-solving techniques diagnostic tools and best practices to Identify and resolve technical issues
Required qualifications capabilities and skills
- Formal training or certification on software engineering and testing concepts
- 6 months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware software and networks
- Experience with live chat incident/service request management and runbooks for system issue resolution
- Baseline knowledge of operational management and excellence
- Proven ability to balance tasks while documenting outcomes
Preferred qualifications capabilities and skills
- Experience with Selenium WebDriver JavaScript HTML Rest API SQL and related testing tools
- Practical knowledge of programming in C#
- Exposure to AWS cloud technologies
- Familiarity with troubleshooting techniques for resolving technical issues in hardware software and technology systems
- Ability to document issues procedures and root cause analysis
Responsibilities
Required Experience:
IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
