Associate Solutions Engineer
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
15 days ago
Vacancies:
1 Vacancy
Job Summary
Can you help us change the world
Founded in 2012 Mews - a SaaS European scale-up - developed the first cloud-based mobile-enabled property management system that offers hotels and management companies a state-of-the-art integrated platform.
The system provides a complete solution covering the control centre for front and back office staff payments guest experience business intelligence an open API and hospitalitys biggest marketplace of apps and integrations. At Mews our mission is to transform an entire industry with solutions that make hospitality more rewarding for everyone.
As a pre-IPO SaaS leader and the number one in hotel tech we are revolutionising property management with our cloud-based solutions. Were driven by our mission to enable truly great service and customer experiences but we dont limit ourselves to the hospitality industry because in an environment where ideas and innovation are celebrated we know that the skys the limit.
About the role
First things first: you want to know what youre actually applying for. Its impossible to capture every nuance of a role especially at a rapidly growing company like Mews but if we had to distil it down to a job description (which we do because this is a job description) it would be this:
As an Associate Solutions Architect youll be the technical bridge between our sales team and small-to-medium business (SMB) customers in the hospitality sector. Your primary focus will be supporting SMB deals by providing technical sales support conducting product demonstrations and helping prospects understand how Mews cloud-based property management system can solve their specific business challenges and demonstrate Mews added value.
You will work closely with the SMB sales team to qualify technical requirements deliver compelling tailored product demos and guide prospects through the technical aspects of their buying journey. This role is ideal for someone who enjoys working directly with customers and wants to make a significant impact in the fast-growing SMB hospitality market.
Your mission should you choose to accept it:
Customer-Facing Technical Sales Support:
Collaborate with SMB sales teams to understand customer challenges and provide technical sales support
Prepare and deliver tailored technical presentations and customized product demonstrations to SMB prospects
Conduct discovery calls to understand SMB customer technical requirements and business needs
Act as a technical consultant during the sales process owning solution design and demo development tailored to vertical needs
SMB Solution Design & Demonstration:
Create tailored product demonstrations that highlight relevant features for each SMB hospitality business
Develop tailored proof-of-concept scenarios specific to individual SMB use cases
Design customized technical solutions that address specific SMB pain points in property management
Present integration possibilities and API capabilities at an appropriate level for SMB customers
Develop and maintain reusable demo assets proposals and solution templates to increase efficiency
Sales Process Support:
Support the SMB sales team from initial technical qualification through contract signing
Create customer-facing materials including technical proposals and solution overviews
Handle technical objections and provide solutions during the SMB sales process
Assist with RFP responses for SMB prospects when technical input is required
Youll be a great fit if you bring a few of the below with you:
Proven track record selling complex technical SAAS solutions and Hotel experience
Strong knowledge of Cloud SaaS and/ or Enterprise Solutions;Basic programming skills is a plus
Experience in the hospitality world
Solid technical background with understanding and/or hands-on experience in software development and web technologies
Must be able to communicate technological solutions and product knowledge not only to technical but to business users as well
Understanding of the Sales Cycle and where the Solution Architect Team is responsible
Ability to maintain focus and business acumen under sometimes stressful sales/business negotiations
A genuine interest in new technologies that bring innovation in hospitality
Ability to work in a fast-paced company ready to work on your own or as part of a team;Highly structured and organized
Ability to take feedback learn quickly and adapt to new situations
A driver of new ideas and suggestions in order to move the company forward
Not afraid to challenge the status quo
Outgoing social ready to communicate with employees customers and partners across different countries and different organizational levels.
Passionate about business processes and operational efficiency with ability to identify improvement opportunities for SMB customers
Highly organized and able to manage multiple SMB prospects efficiently
Collaborative team player who works well with sales colleagues
Value based oriented with focus on helping close SMB deals and driving business outcomes
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
