Program Manager-Customer Care and Billing

Position Description:

The Program Manager role is responsible for planning and governance and for overseeing the successful delivery of the Program. The Program Manager must have practical experience of having been a Project Manager for large and complex initiatives in the energy sector with CIS expertise.

Your future duties and responsibilities:

Manage the CC&B implementation for a utility company. This includes managing all the different programs functional workstreams as well as coordinating with the business groups.
Ensuring the effective delivery of project activities within approved scope schedule and budget while ensuring client satisfaction;
Continually seeking opportunities to increase customer satisfaction and deepen client relationships including promoting client collaboration on the resolution of any disputes or issues that arise during the project;
Facilitating the definition of clear and attainable project objectives
Managing project financials and budget to ensure expected project margin / profitability is met;
Maintaining the healthy management of your project by mitigating risks and defining resolution plans
for addressing issues;
Managing 3rd party vendors as it relates to the program
Managing multiple workstreams along with their interdependencies
Clearly articulating risks impacts and mitigations to management
Ensuring the clients outcomes and objectives are met
Maintaining the project plan with all relevant information documented & updated on an ongoing basis
Managing the communication clearly and articulately to ensure stakeholders are kept informed
Assisting in the preparation of proposals in conjunction with sales and delivery as required;
Developing detailed statements of work estimates and work schedules;
Mentoring team members and junior Project Managers
Providing and delivering Executive status reports

Required qualifications to be successful in this role:

Education:
Post-secondary education in a relevant discipline or equivalent work experience
PMP designation.

Required Qualifications:
Must have CIS project management experience
Must have experiencing presenting in front of CxOs
Must have experience working in the Utility sector
10 year of managing large-scale complex projects in a complex multi-geographical environment & multi-vendor
10 years of Project Management experience including Program Management experience
PMI certification.
Demonstrated success establishing and maintain Executive-level relationships
Excellent oral written and presentation skills

Nice to have
CC&B project management experience
Knowledge of CC&B functional workstreams

Attributes:
Exceptional interpersonal and communication skills
Ability to work under pressure with multiple priorities
Ability to perform successfully under limited supervision
Excellent problem solving and decision -making

#LI-KM1

Skills:

• Contract Governance
• Project Management
• Vendor Management
• PMI Project Management Prof

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

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