Senior Command Center Incident Manager Network Operations in Banking Domain

Job Title: Command Center/ Incident Manager/ Network Operations in Banking Domain

About Us

Capco a Wipro company is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe we support 100 clients acrossbanking financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO

You will work on engaging projects with the largest international and local banks insurance companies payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant open culture that values diversity inclusivity and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco everyone has the opportunity to grow as we grow taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Role Description:

Job Title: Command Center Operations Management/ Incident Management in Banking Domain

Location: Sarjapur Bengaluru

3 days WFO (Tues Wed Thurs) - Hybrid

Shift Time: 24*7 Rotational Shifts

Overview:

Job Summary: The Technology Command Center Analyst plays a critical role in monitoring managing and supporting the organizations IT infrastructure and services. Operating in a 24x7x365 environment the group ensures rapid incident response and proactive performance optimization. This role acts as a first line of defense to detect triage and escalate critical incidents while providing visibility into IT health across the enterprise. A Command Center Analyst is responsible for monitoring and managing various systems related to incidents and events. This role involves surveillance incident response and communication to ensure the timely resolution of issues and proper management of planned/unplanned events.

Key Responsibilities Real-Time Monitoring: Monitor enterprise infrastructure applications and services using monitoring tools (e.g. App Dynamics Open Telemetry ServiceNow Splunk Zabbix etc.). Incident Management: Detect and respond to system alerts outages and degradations. Log incidents perform initial diagnostics and escalate to appropriate teams per SLAs. Event Correlation & Analysis: Analyze system and application events to identify trends and potential threats. Correlate data across multiple platforms for root cause identification. Communication Hub: Act as a central communication point for all major incidents. Facilitate incident bridges and provide updates to stakeholders. Collaborate with other regional counterparts on technical and functional initiatives. Runbooks & SOPs: Follow and improve documented standard operating procedures and escalation paths. Assist in maintaining knowledge base documentation. Automation & Tooling Support: Collaborate with IT teams to implement automation for monitoring alerting and incident remediation.

Qualifications and Skills Bachelors degree in Computer Science Information Technology Business Communications or equivalent experience. experience in a crisis management command center NOC SOC or IT operations role. Experience with enterprise monitoring tools and ticketing systems. Strong analytical and problem-solving skills. Ability to build strong relationships with both technical and non-technical team members. Excellent written and verbal communication abilities. Situational awareness and meticulous attention to detail. Ability to work in high-pressure environments and support 24x7 operations including nights/weekends/holidays and on-call schedule if required. Knowledge of Capital Markets / Investment Banking industries.

Preferred: Certifications such as ITIL CompTIA Network or relevant cloud certifications (AWS Azure). Experience with basic scripting or automation tools (e.g. PowerShell Python). Familiarity with incident and change management frameworks.

If you are keen to join us you will be part of an organization that values your contributions recognizes your potential and provides ample opportunities for growth. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.