IT Technician NYC Ferry (Shift 4PM 12AM)
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Salary $24 per hour
Hornblower is seeking an IT Technician for our NYC Ferry operation in Brooklyn.
About You:
This person will be adaptable dynamic and embody Hornblowers RESPECT Service System.
About the Opportunity:
Candidates will be responsible for providing technical support for NYC Ferry to clients and the business. The IT Technician will assist with maintenance installation and troubleshooting all IT equipment on land and vessels including maintaining ticket vending machines. They will install configure and repair hardware applications migrations security updates and the like. The ideal candidate will have strong customer service and time management skills in addition to IT and networking skills. This is an in-person role in Brooklyn NY.
Essential Duties & Responsibilities:
- Make service calls to maintain and repair ticket vending machines
- Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills coins or paper tickets
- Clean and provide preventive maintenance to parts
- Maintain records of machine maintenance and repair
- Replace malfunctioning parts such printers bill acceptors coin dispensers screens credit card readers etc.
- Replace defective mechanical and electrical parts using hand tools soldering irons and diagrams
- Order parts needed for machine repairs
- Disassemble and assemble machines according to specifications and using hand and power tools
- Performing timely recognition isolation resolution and follow-up of submitted help desk tickets
- Installing configuring and troubleshooting desktop hardware and peripherals as well as network cameras and audio equipment on boats and offices
- Installing configuring and troubleshooting Windows 10 and 11 and desktop applications
- Installing configuring and repairing desktop and network printers
- Assisting with security-related updates or patches
- Creating and updating help desk documents
- Land and Vessel maintenance on IT equipment
- Troubleshooting devices on all equipment in operation
- Assist with Installing cabling equipment and other required devices
- Assist with computer/network configuration deployments and migrations
- Other job duties as assigned
Requirements & Qualifications:
- High school diploma or equivalent.
- 1 - 3 Years experience.
- Knowledge of using a multi-meter to test for proper electrical voltage.
- Basic knowledge of Office 365 suite.
- Basic IT and networking skills preferred.
- Ability to prioritize schedule coordinate and manage a variety of activities and projects.
- Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.
- Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
- Ability to quickly learn new systems and software applications.
- Must be willing to obtain CompTIA A certification within 6 months of being hired.
About Us:
Hornblowers passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
The RESPECT Service System embodies Hornblowers mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type including but not limited to discrimination and or harassment based upon race religion religious creed color national origin ancestry citizenship sex sexual orientation gender gender identity gender expression age pregnancy or relation medical conditions childbirth breastfeeding parental status veteran and/or military status disability (physical or mental) medical condition genetic information or characteristics political affiliation domestic violence survivor status marital status or other characteristics prohibited by federal state or local law. Additionally as a federal state and local contractor Hornblower complies with government regulations including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.
Hornblower will consider qualified applicants with arrest and conviction records in a manner consistent with fair chance or other applicable laws and regulations.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Hornblower creates amazing experiences with dining cruises, yacht charters and so much more. Find the perfect experience and hop aboard a Hornblower yacht today.
