Senior Manager – Centralized Services Operations

Who We Are & What We Do:

Workforce Solutions of North Central Texasis a division of theNorth Central Texas Council of mission is to advance business-driven solutions that promote economic growth opportunity and a skilled workforce. Our core values of trust leadership inclusion and community permeate everything we do. The programs we oversee are designed to ensure the businesses in our 14-county region remain competitive that workers have the opportunity to obtain skills that will help them become or remain self-sufficient and that our communities are economically resilient.

The story of our organization begins in 1993 when Texas created a workforce development system that made significant efforts to improve service delivery through local control and coordination of services from different programs. On May 23 1996 Governor George W. Bush certified the North Central Texas Workforce Development Area (WDA) and on July 25 1996 the Chief Elected Officials of the 14-county WDA signed a partnership agreement forming the North Central Texas Workforce Development Board and selected the North Central Texas Council of Governments as its fiscal agent grant recipient and administrative agent. Our WDA includes Collin Denton Ellis Erath Hood Hunt Johnson Kaufman Navarro Palo Pinto Parker Rockwall Somervell and Wise counties.

How you will make an impact - Description of the Opportunity:

The Senior Manager - Centralized Services Operations is responsible for leading a team aligned with providing Centralized Workforce Services Operations essential to the functionality of the workforce department. The Senior Manager Centralized Workforce Services Operations is responsible for leading and coordinating key centralized operations that support effective department-wide administration. This role encompasses responsibilities in program support resource development compliance marketing and communications continuous improvement contracts and memorandums of understanding (MOU) management and cross-departmental collaboration. Working under the direction of the Executive Director this position helps ensure alignment of departmental activities with applicable policies and promotes continuous improvement across functions.

Key Responsibilities:

• Provide operational oversight and support for administrative program functions that span multiple units.
• Identify and pursue opportunities to expand funding through grants partnerships and other resource development initiatives.
• Act as a liaison across departments to coordinate cross-functional initiatives and or special projects and support collaborative problem-solving.
• Under the guidance of the Executive Director support efforts to align departmental strategies and operations with applicable policies and priorities.
• Oversee lease agreements and lead the coordination through a liaison for facilities operations and maintenance issues.
• Support organizational compliance with evolving policies regulations and funding requirements in the workforce and childcare sectors.
• Leverage agency resources and expertise to enhance departmental performance and outcomes.
• Promote open communication and knowledge sharing between units to support continuous improvement and organizational learning.
• Monitor trends and operational data to identify areas for improvement and implement changes to enhance performance.
• Support planning and budgeting processes by assessing resource needs and contributing to strategic decision-making.
• Leads supervisory professional technical personnel by providing goals training; recommending professional development opportunities; establishing deadlines; assigning work duties observing and monitoring work activities; conducting performance evaluations; helping employees to correct deficiencies; recommending disciplinary actions if necessary; and interviewing candidates and making hiringrecommendation; coordinating and assigning work tasks; conducting performance appraisals; and conducting group meetings.
• Develop and implement performance management strategies conducting regular evaluations to assess staff performance and ensure alignment with organizational goals. Provide constructive feedback and identify opportunities for growth.
• Develop and implement strategies for staff development including training professional growth opportunities and team-building initiatives.
• Promote a collaborative positive and high-performing team culture across the department.
• Ensure compliance with Equal Opportunity (EO) and other applicable federal state and organizational policies.

Must Have:

• Ability to lead the execution of a high performing team
• Demonstrated experience in creating relationships that lead to desired outcomes
• Ability to leverage resources and relationships to effectively administer workforce services
• Understands the importance of linking economic development workforce and education partnerships
• Strategic planning and implementation
• Collaboration across key stakeholders both internal and external
• Complex Problem Solving
• Development of Innovative business driven services
• Desire for continuous learning

Required Education & Experience:

• Bachelors degree and a minimum of 7 years related work experience or 13 years equivalent work experience in lieu of a degree

Compensation:

• FLSA: Exempt
• Starting Salary: $135868.55 - $145000.00 depending on skills qualifications and experience.

Officing:

• This position is required to be in the office 4 days per week.

Benefits:

We offer a highly competitive package of many desirable benefits to our full-time employees including:

• Health/Dental/Vision/Life Insurance
• We provide an outstanding package of health dental vision and life benefits for employees with the monthly premium paid by NCTCOG 100%. Coverage available for their families and those monthly premiums are shared with NCTCOG. We provide employees with life insurance coverage that is employer paid with a benefit of 2 times the employees annual salary.
• Paid Leave
• Paid vacation sick leave and personal days are provided as part of the benefit plan as well as specified holidays. This position also includes a phone allowance.
• Retirement -NCTCOG participates in a defined contribution plan as an alternative to Social Security. The defined contribution retirement plan provides retirement benefits for all eligible employees. NCTCOG contributes twelve percent (12%) of permanent full-time employees gross salaries. Participating employees contribute six percent (6%) of gross salary. An employee becomes forty percent (40%) vested in NCTCOGs contributions after three full years of employment. An additional fifteen percent 15%) is vested for each additional year of employment. An employee becomes fully vested after seven years of employment.
• Work/Life Balance Programs- To help employees and their families meet personal and professional challenges NCTCOG provides an employee assistance program prepaid legal services lunch and learn seminars alternate work schedules alternate commute programs and an on-site gym.
• Professional Development- NCTCOG is committed to professional development and provides a wide range of training opportunities-both online and traditional classroom sessions. It covers applicable professional development expenses professional memberships and licenses as well as tuition reimbursement

Equal Employment Opportunity Employer:

NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability veteran status and other classifications covered under federal state or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.

Background Check & Drug Testing:

All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check employment history motor vehicle record check social security verification education verification and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug order to receive an offer of employment from NCTCOG selected candidates must successfully pass the pre-employment background check and drug screening.

E-Verify:

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employees authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.

Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.