Specialist, Accounts Receivable EMEA

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

TheAccounts Receivable Specialist//Collection Specialist// is responsible for maintaining their given portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes. Specific responsibilities include identifying resolving and collecting past due invoices reconciling accounts as needed identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service.

What will you be doing

Completing daily collection activities as prioritized by debt collection software.
Connect with customers about overdue accounts detail actions in the collection system and handle payment-related issues assigned by the Global Cash Application Team.
Resolve A/R disputes within specified timeframe and address own areas disputes timely.
Evaluating Dispute documentation submitted by cash application or the customer and assigning the Dispute to the relevant internal owner (as per the resolution framework).
Entering notes into Get Paid and provide sufficient information and supporting documentation to the owner.
Contacting customers in relation to unidentified Disputes identifying the cause acquiring additional documentation as needed and assigning them accordingly.
Handles challenging conversations with diplomacy and tact maintaining a positive customer experience
Contacting internal owners for resolution of Disputes that are not being resolved on a timely basis and collaborating closely with internal departments (Pricing Customer Service Marketing Sales) to research provide support in acquiring additional information.
Identifying recurring problems and conveying them to the rightful parties to enable root cause analysis and resolution.

Who are we looking for

Finance professional with functional knowledge of collection and dispute management processes.
Bachelors degree or equivalent experience in Finance/Accounting (nice to have) or equivalent combination of education and experience.
Exceptional customer-facing communication abilities - professional who can be diplomatic flexible and has a can do approach.
Specialist with minimum 2 years experience in SSC or similar corporate role with a primary focus on data analytics.
Experience in Collections improvements in execution with knowledge using C2C technology (JDE and Get Paid) and proficient user of Microsoft Office Suite. Few years in a similar role within an international environment.
Languages :Proficiency in English Spanish and/or Portuguese is required. Additional languages are a plus and will be considered an asset in our multicultural team
Strong communication skills adaptability and the ability to work collaboratively in a diverse team.
Excellent customer communication skills

What do we offer

Fixed-term contract for 3 months and then for an indefinite period.
Competitive salary annual bonuses recognition award program.
Possibilities for development on a personal and professional level in one of the leading global MedTech companies.
Package of benefits including Private medical care (Lux Med) Life Insurance Multisport card.
Bax4U - cafeteria/lunch cards (300 PLN).
PPE program with very attractive conditions available for each employee after 3 months.
Educational support: fully covered language courses (English or other languages according to business needs) financial certifications (ACCA CIMA).
Co-financing of holidays and an additional 2 days off from work annually.
Day off for birthday!
Employee Stock Purchase Plan.
Bax Flex - hybrid model (3 days from the office).
Extraordinary Warsaw office location - Powiśle!

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.

Required Experience:

This is whereyour work makes a difference.At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater ...

This is whereyour work makes a difference.

Here you will find more than just a jobyou will find purpose and pride.

What will you be doing

Completing daily collection activities as prioritized by debt collection software.
Connect with customers about overdue accounts detail actions in the collection system and handle payment-related issues assigned by the Global Cash Application Team.
Resolve A/R disputes within specified timeframe and address own areas disputes timely.
Evaluating Dispute documentation submitted by cash application or the customer and assigning the Dispute to the relevant internal owner (as per the resolution framework).
Entering notes into Get Paid and provide sufficient information and supporting documentation to the owner.
Contacting customers in relation to unidentified Disputes identifying the cause acquiring additional documentation as needed and assigning them accordingly.
Handles challenging conversations with diplomacy and tact maintaining a positive customer experience
Contacting internal owners for resolution of Disputes that are not being resolved on a timely basis and collaborating closely with internal departments (Pricing Customer Service Marketing Sales) to research provide support in acquiring additional information.
Identifying recurring problems and conveying them to the rightful parties to enable root cause analysis and resolution.

Who are we looking for

Finance professional with functional knowledge of collection and dispute management processes.
Bachelors degree or equivalent experience in Finance/Accounting (nice to have) or equivalent combination of education and experience.
Exceptional customer-facing communication abilities - professional who can be diplomatic flexible and has a can do approach.
Specialist with minimum 2 years experience in SSC or similar corporate role with a primary focus on data analytics.
Experience in Collections improvements in execution with knowledge using C2C technology (JDE and Get Paid) and proficient user of Microsoft Office Suite. Few years in a similar role within an international environment.
Languages :Proficiency in English Spanish and/or Portuguese is required. Additional languages are a plus and will be considered an asset in our multicultural team
Strong communication skills adaptability and the ability to work collaboratively in a diverse team.
Excellent customer communication skills

What do we offer

Fixed-term contract for 3 months and then for an indefinite period.
Competitive salary annual bonuses recognition award program.
Possibilities for development on a personal and professional level in one of the leading global MedTech companies.
Package of benefits including Private medical care (Lux Med) Life Insurance Multisport card.
Bax4U - cafeteria/lunch cards (300 PLN).
PPE program with very attractive conditions available for each employee after 3 months.
Educational support: fully covered language courses (English or other languages according to business needs) financial certifications (ACCA CIMA).
Co-financing of holidays and an additional 2 days off from work annually.
Day off for birthday!
Employee Stock Purchase Plan.
Bax Flex - hybrid model (3 days from the office).
Extraordinary Warsaw office location - Powiśle!

Equal Employment Opportunity

Required Experience:

Key Skills

Data Entry
Customer Service
Collection calls
A/R Management
credit memos
Past due Account
General Ledger Accounting
Accounting
CMA
Excel
Payment Plans
Account Balances
Credit Card
Financial statement
Special projects

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About Company

Baxter

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected ... View more

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